Strategist

Strategist Do your life’s best work at the agency retention leaders call when it really matters. Apply for this role We usually respond within three days DO YOUR LIFE’S BEST WORK WITH YOCTO 👇 "I’ve grown more in 3 months here than I did in two years at my last job." YOCTO is the agency with the largest Klaviyo book of business in EMEA and one of only 44 Klaviyo Elite Partners globally (top 0.00025% worldwide). We provide lifecycle marketing services to fast-growing brands in health, wellness, beauty, and subscription eCommerce. We are hiring a Strategist that will focus on meaningful, high-impact work that truly moves the needle , rather than getting stuck in repetitive, low-value tasks. You’ll have the space and trust to prioritize what’s strategically right, instead of accommodating every request at the expense of outcomes. THIS IS A ROLE WHERE: You feel trusted to take full ownership, with the autonomy to make decisions, challenge what doesn’t make sense, and focus on what truly drives results. At the same time, you feel continuously challenged to grow, think bigger, and raise the bar- for yourself and the outcomes you deliver. WHAT YOU'LL BE DOING Client Satisfaction & Strategy Ownership: Act as the primary point of contact for clients; define KPIs together with the client and ensure performance against them; build and own lifecycle strategy across channels; create and maintain roadmaps and content calendars; prioritize and balance development of initiatives based on not only expected impact and client goals, but also long-term client retention. Ensure all work delivered contributes meaningfully to account performance and satisfaction. Commercial & Scope Control: Define scope of work during sales and onboarding; manage scope changes as the account evolves; allocate hours and resources across initiatives based on expected return; ensure projects remain within scope, on budget, and on schedule; monitor account pacing and approve timesheets in ClickUp; identify and lead expansion opportunities, including upsells, new initiatives, and partner integrations. Associate Management & Development: Directly manage Strategy Associates, including performance, mentorship, and development; provide guidance on execution, ensure accountability, support workflow and prioritization, and act as the primary escalation point for issues. Quality, Team & Service Development: Own delivery quality across the account; oversee execution and spot-check outputs to ensure accuracy and alignment; liaise with partners and tools to improve account outcomes; identify case study opportunities based on results; contribute to playbooks and improve service delivery standards across the agency; continuously develop own expertise to elevate team capability. WHAT YOU'LL NEED Bachelor’s OR Master's Degree OR Certifications preferably in Marketing, Business, Communications, or a related field with a focus on digital or eCommerce. 4–7 years of experience on eCommerce or lifecycle marketing, with ownership of client strategy and performance (agency or in-house). Strong expertise in retention and lifecycle channels (email, SMS), including segmentation, testing, and optimization. Proven ability to think commercially, prioritize effectively, and translate data into actionable strategy. Experience leading or mentoring team members and collaborating cross-functionally (design, copy, and technical teams). Hands-on knowledge of key tools like Klaviyo (or similar), Shopify (or equivalent), and subscription/retention platforms. COMPENSATION & PERKS This is a remote contractor role with a competitive salary. We offer: 22 days paid annual leave (21+1 birthday day), with clear expectations for being fully offline during time off. 7 paid sick days , plus additional paid leave for special circumstances. Comprehensive career growth package, featuring quarterly bonuses and guaranteed annual salary review based on regular performance evaluations. Annual budget for tools, courses, memberships, and professional growth. Remote-first work environment (Europe preferred), flexible working arrangements, and clear ownership over deliverables. WHY YOCTO A place that will challenge you fully, and give just as much in return. After 1-2 years at YOCTO, you will be able to succeed in any agency or eCommerce environment. We’re building something exceptional, and that requires exceptional people - those who are driven, intentional, balanced, and fully committed to mastering their craft. Division Strategic Advisory Role Senior Lifecycle Strategist Remote status Fully Remote