Strategy & Operations Associate - SBS

Your job Indeed is seeking a Strategy & Operations Associate to join our Operational Excellence team, supporting small businesses. This role is pivotal in enhancing and optimizing workflows, building and managing performance reporting, supporting our Sales and Client Success teams through process optimization, managing projects across diverse business partners and presenting data driven recommendations to senior management. The Strategist will work closely with Sales, Client Success and Operational Excellence leadership to help define, prioritize, and execute on strategic initiatives that enhance operational efficiency, improve customer satisfaction, and foster business growth. You will analyze data to identify opportunities for improvement, own cross-functional projects, and build scalable processes that support our teams in working more effectively and delivering an improved customer experience. Who you are Identify and implement process improvement opportunities to drive operational excellence and scalability in a dynamic environment Employ data to derive strategic insights and recommendations to present to senior management Partner with cross functional teams to drive program and process improvements that maximize scale, customer experience and align with business goals Proactively share insights with colleagues to drive collaboration and innovation against business goals Provide timely updates on program performance and key metrics, fostering motivation and clear communication across different markets Troubleshoot and resolve operational and data challenges, ensuring clear communication to business partners, effective resolution with partner teams and sustainable root cause analysis Who we are Requires a Bachelor’s Degree and a minimum of 2 years of related experience; or an advanced degree without experience Exceptional problem-solving and critical thinking skills to handle diverse business challenges Proficient in data visualization tools (e.g., Tableau, Google Data Studio) to create actionable reports Results-oriented with solid attention to detail and a solid commercial/business insight Proven project management skills with experience in process evaluation and driving operational improvements Advanced Excel/Google Sheets skills; SQL experience or willingness to develop SQL proficiency Our mission As the world’s number 1 job site, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. (Comscore, Total Visits, March 2025) Salary Range Disclaimer The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Salary Range Transparency Tier 2 - Ireland 50,000 - 76,000 EUR per year EEO and Accommodations Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit https://www.indeed.com/careers/accommodations. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview. For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page (https://www.indeed.com/careers). Privacy Policy Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal, we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs.