Student Experience Specialist

Student Experience Specialist Join the CST Team At Collaborative Student Transportation (CST), we know how important the first few months of school are—for students, families, and the teams behind the scenes. That’s why we’re looking for support to help us during our busiest seasons and beyond. If you’re highly organized, customer-focused, and ready to jump in and help students get to school safely and on time, we’d love to have you join us. This is a remote role. This position is intended to support our 2:00 PM–8:00 PM Pacific Time shift. Candidates who are fluent in both English and Spanish and located in Arizona or Washington are strongly encouraged to apply. What You’ll Do As a Student Experience Specialist, you’ll provide vital front-line support to students, families, schools, and districts. You’ll respond to inquiries, manage daily communication tools, and keep transportation requests moving smoothly. From handling emails and calls to assisting in emergency situations, you’ll be a key part of CST’s mission to provide safe, efficient, and student-centered service. Responsibilities Communication & Customer Support Respond to emails, phone calls, and Slack messages in a timely, professional manner Provide helpful and compassionate support to students, families, schools, and district partners Escalate serious issues to Leads and Managers as needed Monitor and respond to emails in the shared transportation inbox Keep inboxes clear—aiming for zero by end of day Collaborate with team members to resolve service concerns quickly and thoughtfully Provide bilingual (English/Spanish) support to students, families, schools, and district partners as needed. Operational Execution Follow daily task checklists and CST processes with accuracy Manage and delegate shared inbox tasks Complete and update assigned tasks in Asana Report 3-day no-shows and execute radio checks as needed Move new requests, changes, and cancellations to the correct routing boards Support accident reporting and emergency identification Proactively communicate when email or Slack backlogs occur Professionalism & Teamwork Build strong relationships with district staff, contractors, and school personnel Keep Leads and Managers informed of important or unusual updates Perform additional related duties as assigned Who You Are Organized, dependable, and detail-oriented A confident communicator who can manage both urgent situations and routine updates Experienced in customer service and comfortable with remote work tools (email, Slack, etc.) Able to work independently while staying connected to a remote team Reliable and ready to support students during a busy time of year Education & Qualifications Strong written and verbal communication skills Fluent in both English and Spanish (written and verbal) Excellent time management and inbox organization skills Previous experience in customer-facing roles preferred Must have access to a reliable computer and internet Technology is not provided for this role Must successfully complete a background and reference check Compensation & Benefits Pay Range: $18-20 per hour (based on experience) Type: Full-time or part-time schedule available Schedule: Monday – Friday 2:00 PM – 8:00 PM Pacific Time No weekends 4 – 8-hour shift Location: Remote (Arizona and Washington candidates strongly preferred) We’re Student-Centered At CST, we come together from all kinds of backgrounds, but what unites us is our commitment to students. If you’re looking to make an impact during a critical time of year, and you’re passionate about creating positive experiences for others, we hope you’ll apply.