Student Financial Services Administrator

Job Description Summary The office of Student Financial Services supports the enrollment goals of the university by providing general information and guidance to students about Student Accounts, Financial Assistance, and Student Employment. Staff members are dedicated to enrolling and retaining successful students and assisting their families through counseling efforts related to navigating student billing and financing options and to understanding financial aid awards, as applicable. The Student Financial Services Administrator is a key position in the office as it is the first point of contact for students and families. This position creates a welcoming environment, interacting with students and families in-person, by phone, by text, and by email. Because sensitive documentation and/or information is received daily, maintaining confidentiality and discretion is essential. Essential Functions Welcome and greet all visitors with professional demeanor. Maintain a positive, empathetic, and professional attitude while providing information to students to facilitate communication between prospective students, staff, enrolled students, families, and the public. Actively research and resolve inquiries from students and the university community. Respond promptly to inquiries, providing service through a variety of mediums including drop‐ins, phones, email, and text. Serves as a generalist, responsible for understanding all aspects of processes relevant to the office (to include federal and state regulations, policies, departmental, institutional procedures, and technical functions). Stay apprised of various programs, including their basic eligibility requirements and application procedures. Performs a wide range of advanced administrative duties of complex and/or confidential materials, requiring sound judgment and thoughtful decision-making. Works with others to promote inclusion and support a diverse group of prospective students and their families recognizing each person’s unique needs. Maintains professional and accurate records, confidential reports, and information. Perform duties and actively provides support in a specialty area. Other duties as assigned. Minimum Qualifications High School diploma. At least 2+ years’ experience in an office environment. Exceptional customer service, organizational and coordination skills. Possess strong oral and written communication skills (writing skills a must). Proficiency and accuracy in data entry. Ability to work as a team member as well as independently in a dynamic work environment. Higher Education business office experience is a plus. Proficiency with Microsoft Office suite. Work Environment Typical office setting with extensive sitting and computer work. Workstations are in a busy area of the office that is typically subject to constant foot traffic. Staff must be able to focus on tasks in an interruption-prone environment. Speed and accuracy in typing skills is imperative. There is an occasional necessity for lifting of boxed supplies and reaching to high shelves for supplies. Overtime work is expected during peak periods. Attendance at two annual recruitment events is also required. The office functions in a hybrid environment with the ability to work from home on a scheduled basis depending on the needs of the office and the discretion of senior staff. Pay Transparency At Bentley we offer a “ total rewards ” package designed to attract, motivate, retain, and reward our employees. This includes competitive compensation, robust benefits, career development and opportunities, generous paid time off, workplace flexibility and a positive, engaging employee experience. In alignment with the Massachusetts Pay Transparency Act and our commitment to equity and transparency, we’re sharing the salary grade range for this role. The grade range is based on market data and the scope of responsibilities. Final pay will depend on your experience, education, and other relevant qualifications. Salary Grade Range: $21.33 - $33.33 per hour If you have questions about the salary grade range or need additional information, please contact us at [email protected] . Bentley University requires references checks and may conduct other pre-employment screening. DIVERSITY STATEMENT Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community. Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.