Student Success Advisor

Student Success Advisor Student Success Advisor Remote | Australia-Based Transform Education, Transform the World About Us: At Keypath, we invite you to be part of something transformative. As a global EdTech leader, we collaborate with prestigious universities to create and deliver online education solutions that tackle global social and economic challenges head-on. Join our dynamic, fast-growing international team that thrives on collaboration, innovation, and lifelong learning. Job Description The Role: Student Success Advisor Become a trusted adviser. Working with your portfolio of enrolled students, you will proactively provide coaching support and troubleshoot at-risk issues to help students achieve their educational goals from initial course commencement through to graduation. via. phone, email and web chat. Supporting students with study path management to create the most efficient study path. Driving re-enrolment into new programs that support our students’ goals. Build a detailed knowledge of our University partners and the course offerings, through supported training and research. Qualifications Who We're Looking For: Proven sales skills: To support student retention, drive re-enrolment and overcome objections commonly faced by students studying online. Relationship building skills: To build and maintain relationships with students that allow you to fulfil the role as their trusted adviser. Customer service skills: To provide a brilliant student experience by supporting students towards study success. Goal-Driven: Experience working towards KPIs and financial targets, and who share the Keypath values of collaboration, commitment, innovation, and life-long learning. Please note this is a full-time position with a standard 38-hour working week. The core work hours are Monday to Friday 8 am – 7 pm on a rotating roster. Work Remotely At Keypath, we believe you do your best work where you feel your best. As a remote-first workforce, we offer the flexibility to work from anywhere in Australia—no commute required! As long as you have a reliable internet connection and a comfortable home workspace in Australia, you're set up for success. Plus, if you're based near Melbourne, you're always welcome to visit our head office. You'll stay connected with a supportive, collaborative team through virtual tools that make remote work seamless. Why Join Keypath? We put our people first and are committed to providing a flexible, inclusive, and supportive workplace. What we offer: Flexible working arrangements: office-based, hybrid, or fully remote Company-provided laptop and essential equipment Health and wellbeing support Continuous learning and career development: LinkedIn Learning, Career development programs & Internal learning labs Employee-led initiatives, including Culture Club and more Regular company events—both in-person and virtual Make an Impact with Keypath Join a global EdTech leader in a rapidly growing industry Contribute to education access worldwide, supporting upskilling and reskilling at scale Do meaningful work that addresses future social and economic challenges At Keypath, we welcome applicants from diverse backgrounds and are committed to inclusive hiring practices. We provide support throughout the recruitment process to ensure everyone can show up as their best self. Join Keypath and help shape the future of education. Please note that only candidates residing in Australia with full working rights will be eligible for consideration. Preferred applicants may be required to complete a police check and other pre-employment checks. Preferred applicants may be required to complete a police check and other pre-employment chec Department Retention Services Advisors Role Student Success Advisor Locations Keypath Melbourne Office Remote status Fully Remote Employment type Full-time