Student Success Lead

Student Success Lead | The Sales Circle | Remote | Full-Time

About The Sales Circle

The Sales Circle is a tech sales training and placement programme based in Ireland. We take people from all backgrounds, train them in the skills and systems needed to land SDR and BDR roles, and place them into companies like Salesforce, HubSpot, Stripe, Rippling, and Datadog. We've placed over 300 graduates in two years and we're growing fast.

Student success is the engine of everything. Our placement rate, our reputation, our refund guarantee, and our brand all depend on the quality of support each student receives. We're now looking for a leader to own that function end-to-end.

The Role

As Head of Student Success, you will own the entire student journey from day one of enrolment to job offer accepted. You'll be responsible for placement rates, student satisfaction, upsells, engagement, and the systems that make all of it work at scale. You will also own our relationships with the companies we place students into — deepening existing partnerships and building new ones.

Core ownership:

• End-to-end student journey from enrolment to placement
• Placement rates across all active cohorts
• Student satisfaction and NPS
• Student engagement: session attendance, task completion, active vs. inactive ratio
• Refund eligibility management and guarantee compliance
• Testimonial Collection Process
• Upsell and re-engagement opportunities within the student base
• Post-placement tracking: quota attainment, retention, and alumni outcomes
• Community health and culture inside the student platform
• Managing and growing the student success manager team
• Owning B2B relationships with hiring partner companies — maintaining and deepening existing partnerships and proactively building new ones

Day to day:

• Running the student inactive cadence and re-engagement processes
• Tracking and improving core metrics: time-to-placement, completion rate, session attendance
• Building data on which student behaviours predict placement outcomes
• Supporting students through late-stage interview rounds
• Coordinating with coaches to maintain programme quality
• Collecting and operationalising graduate testimonials and success stories
• Feeding insights back into programme design and curriculum
• Engaging regularly with BDR managers and talent acquisition leads at partner companies to understand hiring needs and keep relationships warm
• Identifying and developing relationships with new companies to expand the employer network

Who We're Looking For

• 3+ years in a customer success, student success, or education leadership role
• Experience leading or building a student-facing or customer-facing team
• Background in EdTech, professional training, or bootcamp programmes is a strong advantage
• Alternatively: significant experience as a top-performing SDR or AE in tech sales, with a track record of coaching or mentoring others
• Comfortable managing B2B relationships and engaging with hiring managers and talent teams at tech companies
• Analytical: you set targets, track against them, and act on what you find
• Experience building or improving systems and processes from an early stage — experience leveraging AI tools to do so is a significant plus
• A natural coach who knows how to motivate people who are struggling without being soft on standards
• You take genuine pride in seeing people succeed, not just in hitting a metric
• You want to grow with the business and take on more as we scale

What We Offer

• Competitive salary and performance bonus
• Remote flexibility
• Real ownership of a function from day one
• Clear progression as we scale
• Work that makes a measurable difference to people's lives and careers