Subscription Renewal Specialist

Subscription Renewal Specialist Department: Customer Success Department Reports to: Director, Customer Success Location: Hybrid / Remote (Florida) The Subscription Renewal Specialist owns the end‑to‑end commercial execution of eMaint customer renewals, partnering closely with Customer Success Managers, Finance, Sales, Services, and Collections to drive on‑time renewals, protect pricing, and reduce churn. This role leads renewal pricing and discount negotiations, confirms license usage and overage alignment, ensures accurate renewal sales orders and invoicing readiness, and supports multi‑year conversion goals. The specialist maintains clean renewal and billing data in Salesforce, provides renewal forecasting and risk insights to leadership, coordinates escalations for at‑risk renewals, and helps fulfill customer documentation requests to remove friction and keep renewals moving. Key Responsibilities: Lead subscription pricing negotiations, including discount requests tied to annual pricing uplifts and volume‑based usage Facilitate monthly user audits 120 days ahead of subscription renewals and manage overage alignment discussions with customers Partner with Finance to ensure accurate Renewal Sales Orders (RSOs) and invoicing readiness, confirm no pending subscription changes Meet set targets for migrating customers with twelve-month contract terms to multi‑year contracts Collaborate with the Finance team on customer consolidation billing projects and account structure changes Maintain clean renewal data across CRM (Salesforce) and finance systems Provide renewal forecasts and risk insights to CS leadership Manage at‑risk renewals, including proactive outreach and escalation coordination, collaborating with CSMs and Finance team members Work directly with the Collections team and customers to resolve outstanding invoice balances Manage account name changes and subscription ownership transfers Assist with documentation requests submitted by renewing customers, including MSAs, NDAs, SLAs, DPAs, etc. Maintain up-to-date billing contact data Support the At-Risk Renewal Process facilitated by the Order Management team, identifying customers who have not confirmed intent to renew 15 days prior to renewal Qualifications: 2+ years of experience in SaaS renewals, order management, revenue operations, customer success operations, or a related commercial operations role Working knowledge of subscription renewal processes, including renewal quoting, annual price uplifts, discounting, and contract terms Experience supporting customer negotiations and pricing conversations, with the ability to protect pricing/discount guardrails Analytical ability to review license and user usage, identify overages or required subscription changes, and communicate findings to customers Proficiency with CRM and renewal data management (Salesforce required; experience with finance/ERP/billing systems strongly preferred) Proven cross‑functional collaboration skills to drive on‑time renewal execution and invoicing readiness High attention to detail, strong organization/time management, and a customer‑focused, process‑oriented mindset Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Fluke Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].