Success Manager (3997)

Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role GBG China GBG is a leader in identity and location intelligence, helping businesses verify who their customers are and where they live with confidence. Our solutions empower genuine people to access digital opportunities securely, while helping organisations reduce fraud and build trust. GBG operates globally, with a strong presence across APAC. In China, we partner with organisations across financial services, e-commerce, travel and the public sector to support secure onboarding, compliance and safer digital interactions. Success Manager As Success Manager (China), you will drive GBG’s growth across China, managing client portfolios, expanding market reach, and supporting GBG solutions. You will be primarily responsible for the management of our account portfolio, but will also be expected to generate opportunities and manage the full sales process for new customer acquisition. You will report to the APAC Sales Director, based in Singapore. Key Responsibilities Renewal and growth of account portfolio Clear reporting and forecasting of risks and growth opportunities within the portfolio Assist Business Development Managers with new business progression What you will do Own the day-to-day management of a portfolio of China-based customers, acting as the primary point of contact and trusted advisor. Run regular account check-ins and service reviews (usage, outcomes, value delivered), agreeing actions to drive adoption and customer satisfaction. Manage the renewal lifecycle end-to-end: confirm contract timelines, identify risks early, align stakeholders, and secure on-time renewals. Identify and execute growth opportunities within existing accounts (upsell/cross-sell/expanded use cases), building and progressing account plans. Coordinate internal teams (Sales, Product, Support, Delivery) to resolve issues, manage escalations, and ensure commitments are met. Maintain accurate account health, forecasts, and renewal/growth pipeline in CRM, providing clear reporting and next-step plan Support new business activity, potentially managing a pipeline of deals independently Skills we’re looking for Proven track record in business development and account management Experience in data-focused software solutions, ideally location intelligence and identity Strong sales methodology and pipeline management skills Excellent communication, negotiation, and relationship-building abilities Sector experience in ecommerce marketplaces, financial services Technical proficiency with CRM and analytics tool Great communication and presentation skills To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.