Supervisor, Implementation Coordination & Reporting

Imagine360 is seeking a Supervisor, Implementation Coordination & Reporting to join the team. This role drives implementation readiness across TPA client new business and renewal activity by ensuring execution discipline, accurate status visibility, timely escalation, and executive-level reporting that supports Member Access to Care (ATC), Client Readiness, and Release to Production (RTP) goals. The Supervisor will lead internal status discussions, coordinate cross-functional follow-through, maintain reliable implementation reporting, and identify opportunities to improve workflow efficiency through tools such as Copilot and other AI-enabled solutions. Position location: 100% remote Key responsibilities: Oversee TPA client new business and renewal implementations to keep milestones aligned with Access to Care (ATC), Client Readiness, and Release to Production (RTP) goals. Maintain accurate implementation status reporting, executive updates, and client/broker disposition visibility. Lead internal status calls, drive owner accountability, and escalate risks related to timelines, dependencies, or deliverables. Maintain Manage Engine tasks, owners, dependencies, ticket closure, and related user guide updates to support workflow governance. Create and maintain implementation tasks for new business and renewal activity and ensure accurate reflection in status reports. Identify opportunities to use Copilot and other AI-enabled tools to improve process efficiency, reporting quality, and turnaround times. Build effective cross-functional relationships and support workflows that directly impact client implementations. Supervise assigned team member(s) by providing coaching, mentoring, prioritization guidance, and accountability. Required experience and education: High school diploma or GED required. Bachelor's degree preferred. Experience with implementation operations, client onboarding, workflow management systems, status reporting, or executive communications is required. Skills and abilities: Maintains a high level of accuracy and attention to detail. Demonstrates strong written, verbal, and presentation skills. Communicates effectively with management and senior leadership. Leads cross-functional discussions, manages competing priorities, and escalates risks with clarity and urgency. Works effectively both independently and within a team environment. Demonstrates intermediate-level Excel and PowerPoint skills. Willing to learn and apply new technologies, including Copilot and AI-enabled tools. What Imagine360 offers: Multiple health plan options Company-paid employee premiums for disability and life insurance Parental leave policy 20 days of PTO to start and 10 paid holidays Tuition reimbursement 401(k) company contribution Professional development initiatives and continuous learning opportunities Opportunities to participate in and support the company's diversity and inclusion initiatives Want to see our latest job opportunities? Follow us on LinkedIn Imagine360 is a health plan solution company with more than 50 years of self-funded healthcare expertise. We help employers reduce healthcare costs through customized, member-focused solutions designed to address the limitations of traditional PPO plans. Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Recruitment agencies, please note : Imagine360 will only accept applications from agencies or business partners that have been invited to work on a specific role. Candidate resumes or CVs submitted without permission or directly to hiring managers will be considered unsolicited, and no fee will be payable. Thank you for your cooperation.