Supervisor, Payment Posting for Professional Billing

Job Description Faculty Practice Plan Services (FPPS) has an outstanding opportunity for a Supervisor of Payment Posting for Professional Billing. WORK SCHEDULE 100% FTE Days Primarily remote, ​possible 1-2 days per quarter in office POSITION SUMMARY The Supervisor, Payment Posting is responsible for monitoring Cash Posting workflows and reassigns backlogs as necessary. S/he compiles and closely monitors performance statistics and provides feedback to employees through coaching and regular one-on-one meetings; and works closely with the Manager to evaluate opportunities for improving workflows and updating departmental procedures. S/he is also responsible for hiring, training and oversight of staff performance; ensuring strong communication exchange with other department; and promoting and supporting a culture of continuous learning throughout the department. PRIMARY JOB RESPONSIBILITIES Direct the daily activities of department staff. Provide employees with daily feedback on quality and quantity of work and monitors weekly performance statistics. Perform monthly one-one-one meetings with each staff member to review performance, answer questions and monitor progress on any special projects. Prepare and present annual performance evaluations for each staff member. Coordinate training of new staff in conjunction with UWP trainer and department coordinators. Work closely with the Cash Reconciliation Coordinator to resolve any payment posting discrepancies. Acts as backup for the Cash Reconciliation Coordinator. Maintain department policies and procedures. Evaluate current procedures with an eye toward efficiencies/workflow improvements and offers suggestions to department Manager for approval. Support staff training and quality: Ensure staff under direct supervision are trained in a timely manner. Manage and facilitate the release of staff to attend learning events. Provide constructive feedback regarding performance on a continuous basis. Evaluate staff’s quality assurance audit results and work collaboratively with training department to identify and/or design instructional resources to improve performance. REQUIRED POSITION QUALIFICATIONS High School graduation or equivalent and two years of college-level courses AND three years of experience in patient accounting, customer service, or a related office environment. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. Desired Experience: 3 years accounting or accounts receivable experience, including posting payments/adjustments and resolving credit balances in a medical billing office setting. 2 years supervisory/lead experience. Experience in an academic healthcare environment preferred. Experience in a union environment preferred. ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Compensation, Benefits and Position Details Pay Range Minimum: $28.27 hourly Pay Range Maximum: $40.44 hourly Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Supervisory About the UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 . To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .