Supply Excellence & Ops Projects Manager

Who We Are Fueled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to ‘my imagination’ in Arabic, KAYALI provides a modern fragrance experience inspired by Mona’s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world’s most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jewelled bottles. Our Mission To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative & luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world. Summary We are seeking a highly driven and structured Supply Excellence & Operations Project Manager to lead and deliver cross-functional, indirect operational projects across the end-to-end supply chain. This role will be instrumental in driving continuous improvement, operational excellence, and digital transformation initiatives across Planning, Procurement, Manufacturing, Logistics, Customer Service, and Quality. The ideal candidate combines strong project management discipline with a continuous improvement mindset , and thrives in a fast-paced, scaling environment. This role will ensure that strategic initiatives are translated into execution, delivering measurable improvements in cost, service, efficiency, and risk mitigation. Key Responsibilities Project Management & Transformation Lead and deliver cross-functional operational projects (indirect and strategic) across the full supply chain (Planning, Procurement, Manufacturing, Logistics, CS, Quality). Build and manage end-to-end project plans, including timelines, milestones, risks, dependencies, and stakeholder alignment. Ensure on-time, on-budget, and high-quality execution of key initiatives. Establish and enforce project governance frameworks, including tracking, reporting, and escalation mechanisms. Drive change management to ensure adoption of new processes, tools, and ways of working. Continuous Improvement & Supply Excellence Identify, prioritize, and lead continuous improvement initiatives to optimize cost, service levels, and operational efficiency. Develop and manage a Supply Excellence roadmap, aligned with business priorities and growth plans. Drive improvements across key KPIs such as: Forecast Accuracy & Bias Inventory (DOS, Slow/Obsolete) OTIF / DIFOT Cost-to-Serve Standardize and harmonize processes, SOPs, and best practices across regions and functions. Promote a culture of data-driven decision making and operational discipline. Digitalization & Systems Enablement Support and lead digital transformation initiatives across supply chain (Planning tools, ERP, WMS, reporting platforms). Act as a business owner / key stakeholder for system implementations and enhancements. Drive process automation and reporting improvements to increase visibility and efficiency. Support proper user adoption, training, and continuous optimization of systems. Risk Management & Business Continuity Identify and assess operational risks across supply chain (supply, production, logistics, quality, regulatory, financial). Develop and implement risk mitigation strategies and contingency plans. Support the development and maintenance of Business Continuity Plans (BCP). Ensure alignment with internal controls, audit requirements, and compliance standards. Stakeholder Management & Communication Collaborate closely with Planning, Procurement, Manufacturing, Logistics, Quality, Finance, and Commercial teams. Act as a central coordination point for cross-functional initiatives. Communicate effectively with senior stakeholders, providing clear updates on progress, risks, and outcomes. Foster a culture of collaboration, accountability, and partnership across functions. Leadership Competences Strategic Vision Translates operational strategy into actionable roadmaps and ensures alignment across functions. Entrepreneurship Challenges the status quo and proactively identifies opportunities to improve performance and efficiency. Result Orientation Drives measurable outcomes, tracks performance rigorously, and ensures delivery in complex environments. Continuous Improvement Mindset Promotes a culture of excellence, standardization, and ongoing optimization. Collaboration & Influence Builds strong relationships and effectively influences stakeholders across all levels of the organization. Profile Requirements (Education / Experience / Skills) Bachelor’s or Master’s degree in Supply Chain, Engineering, Business, or related field 7–10 years of experience in Supply Chain, Operations, or Consulting roles Proven experience in: Project Management (PMO / transformation programs) Continuous Improvement / Supply Excellence initiatives Cross-functional supply chain operations Strong understanding of end-to-end supply chain (Planning, Procurement, Manufacturing, Logistics) Experience with ERP systems, Planning tools, and data analytics platforms Strong analytical skills with ability to translate data into actionable insights Excellent stakeholder management and communication skills Highly structured, detail-oriented, and able to manage multiple priorities Strong problem-solving mindset with ability to operate in a fast-paced environment Our Benefits & Perks: • Premium Medical/Dental/Vision coverage • Find your Magic Days • Birthday leave • Volunteering Day • Professional Development Days • Employee discounts on all Kayali products • Quarterly product gifting Kayali is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.