Supply Planning Coordinator

Supply Planning Coordinator An exciting opportunity to join the Jellycat team! For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them. This role is to support the production team with the day-to day operational tasks, ensuring the smooth and timely flow of orders. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities within a fast-paced environment. You'll be; Raising and processing purchase orders for replenishment items to ensure ongoing stock availability. Placing PR requests, sale samples and display items in with internal requirements and timelines. Processing and tracking PO’s in the system ensuring accuracy of product codes, costs and ship times. Liaising with vendors and planning team to confirm quantities, shipment details and timelines. Monitoring order status, resolve discrepancies, and escalate any issues. Maintaining accurate and up to date label information across ERP(SAP and Akeneo) including revisions, reissuance of purchase orders. Updating label data following product name changes and confirmations from marketing team. Managing data files to checkpoint, ensuring alignment with current product specifications. Requesting translations. Maintaining accurate and up-to-date records in SAP, including order details, item and packing information, and production schedules. Regularly reviewing outstanding or past-due orders and following up with country managers for status updates. Reconciling order data against invoices(Pre-payment, balance and debit notes), flagging discrepancies as needed. Liaising with sales, merchandising, country managers, logistics, and other departments to ensure smooth production and delivery workflows. Communicating with factories about sample requests, changes in purchase orders, lead times and production issues. Tracking vendor shipments and making sure they ship on time. Reviewing invoices for metal components, labels, and packaging materials - forwarding them to finance for processing. Preparing and dispatching sample parcels as required. Supporting ad-hoc administrative and operational tasks related to production and order fulfilment. Proactively identifying bottlenecks or issues in production and the supply chain. You'll have; 1-2 years experience in the field ideally. • Experience in Microsoft suite, especially Excel (Pivot table, VLookup). • A proactive and reliable mindset, with a flexible approach to changing priorities. • A team player mentality who collaborates effectively across departments. • The ability to be calm under pressure able able to work to tight deadlines. Department Production Locations London Remote status Hybrid London Our Perks & Benefits Discretionary Bonus Scheme This role will be eligible to participate in a discretionary annual bonus scheme with awards based on both company and individual performance. Private Medical Insurance We offer a premium level of cover for all Head Office employees through Vitality including Optical and Dental cover. Group Life Cover We offer Life Insurance at 4 x basic salary 25 days paid holiday We value that you get more time with your family and friends. Therefore we offer everybody 25 days paid holiday. Hybrid working We value work-life balance highly, therefore we work a hybrid model which consists of coming into the office a minimum of three days a week. Employee Assistance Program Committed to the health and wellbeing of all our employees, we offer a comprehensive and confidential support program through Health Assured. Private Chef! Every Monday, Tuesday and Thursday we have the pleasure of having our own Private Chef team who prepare us all a buffet style breakfast and lunch. This is subsidised by the company with a small employee contribution. Regular social & team events We have a very imaginative and active social committee who meet regularly to put on events that help us mark special occasions and celebrate our successes as a team. Contributory Pension Scheme We offer a salary sacrifice pension scheme through Scottish Widows with a company and employee contribution of 5% each (you can of course increase your contribution).