Support Operations Officer - German market 🚀

Support Operations Officer - German market 🚀 Becoming the #1 reflex for more than 6 million users 👑, Free2move operates its mobility services in more than 170 countries 🌎, is available in 30 languages and 26 currencies. We usually respond within three days Created in 2016, Free2move simplifies mobility-related uses by offering a wide range of services to satisfy everyone's travel needs. With Free2move, you can rent a city car for shopping or for your stay in Italy or book a car park during your weekend in Paris... all in one click, on our web/mobile platform! Born from the merger of the Stellantis Group and the start-up TravelCar, Free2move, thanks to its agility and its spirit of conquest has managed to establish itself in just 6 years as a reference player to revolutionize the mobility of all travellers. Having become the #1 reflex for more than 6 million users, Free2move operates in more than 170 countries across 5 continents and is available in 30 languages and 26 currencies. 5000 partners trust us and several hundred thousand vehicles are available! If you want to join a team of +750 experts and bold international projects, then you're in the right place! You will evolve in an ultra-dynamic, innovative, agile, internationally-focused structure and integrate our talented teams, full of ideas and motivation and with multidisciplinary skills, at the crossroads of the digital eco-system and the fast-changing automotive sector. The Support Operations Manager is a true operational support for the country operations as their unique interlocutor and trains our partners and customers. They participate in the development of a network of rental agencies in an international environment and contribute to the exciting global expansion of Free2Move. Your next missions In close connection with our field-working partners, you will: ● Work towards the economic performance and the satisfaction of our partners. ● Support Partners to use our Mobility system. ● Support the team's success by transmitting all operational knowledge. ● Prepare partner’s newsletter. ● Coach them in order to boost the deployment of their network and their Mobility activity ● Provide and analyze their KPIs and give recommendations for their action plans. ● Participate in the creation and update of our online and face-to-face training materials for our partners. ● Train our partners in using our tools and systems. He/She guarantees their perfect use by analyzing our automatic Field Check-Up Reports. ● Take part in the creation of the action plan and participate in their deployments as the main HQ interlocutor ● Be at the core of the implementation of our innovative rental solutions / Automatic Renting & Connected Cars, and will inform our partners about our new product / service developments. Expected skills ● Advanced studies: Bachelor or Master Degree (Business Schools, University ...) ● Fluency in German, good command of English. ● Definitely customer satisfaction and quality-oriented ● Passionate about new technologies, think that all optimization and automation is not time spending but time saving ● Like to share your knowledge and train colleagues and interlocutors ● Attracted by business development in a B2C / B2B environment ● Strong human and business skills and an ability to develop relationships that last What we offer Working at Free2Move means becoming part of a tribe in which the culture of performance rhymes with a good atmosphere. It is also: A start-up spirit supported by a large Group The opportunity to revolutionize the uses of mobility with us! A neat integration to start well Lots of possibilities for development Collaboration with multidisciplinary and international teams International projects to perfect your background! Salary : 25k-28K€ Flexibility with our hybrid mode of working : 2 days per week onsite; 3 days per week home office An access to our E-Learning platform : for the development of languages and other skills No-meetings days to boost your efficiency! Table football battles to relax ...This list is not exhaustive... Department Operations CS Locations Madrid Remote status Hybrid Employment type Full-time About Free2move What is Free2move's purpose? Simplify the mobility of everyone! Free2move is the only global mobility brand that offers a complete and unique ecosystem for its private and professional customers around the world and specifically in Europe and USA. Relying on data and technology, Free2move puts the customer experience at the heart of the business to reinvent mobility and facilitate the transition to E-mobility. As a real marketplace for mobility, the company offers a range of products and services ranging from car-sharing to short, medium or long-term rental, including the reservation of VTC drivers, parking spaces and charging stations via the app, as well as support solutions towards the energy transition or even fleet management for professionals. Finally, Free2move designs, develops, produces and distributes electric mobility products and services ranging from charging infrastructure, monthly subscriptions, battery life cycle management to the integration of Vehicle-to-Grid technology (V2G). Free2move in figures is: 2 million users, 450,000 rental vehicles, 500,000 parking spaces, 250,000 charging points in Europe, 620,000 business contracts and a presence in 170 countries. For further information: https://www.free2move.com/