Support & Recovery Specialist

Reference Number: 5138 Posted Date: Jul 29, 2026 Employment Type: Permanent Full Time Hours of Work: 7.83 hours per day - 9 day fortnight (M-F) Work Arrangement: Hybrid 8 Salary Range: $72399.60 - $78223.60 Annually Location: We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact [email protected] , as we are committed to ensuring a seamless and accessible experience for all candidates. C lo sing date: August 10 ACTION! Location Preferences: To ensure our hiring team knows which locations you want to be considered for, you must update your preferences on the Location Preferences table by clicking here : Location Preferences . This is a separate step and preferences must be selected/updated before the posting closes in order to be captured in your application – you will be considered for only those locations that you have selected. Please note that all ICBC locations will appear on the Location Preferences table, however you may apply only to the locations that are listed on this posting. Please review the list carefully before making your selections. This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered. Position Highlights This is an opportunity for current Support & Recovery Specialists who are seeking a location change - this posting is open to current Support & Recovery Specialists only. In this role, you will build trusting relationships with customers in a fast paced, shared case management environment. In addition to providing customers with treatment and benefits options, you will also assess customer’s baseline level of function, proactively facilitate the delivery of accident benefits to customers, set recovery goals, implement return-to-function plans and identify recovery milestones. Your natural empathy and well-developed communication skills will aid you in supporting your customers throughout their recovery journey, identifying their needs while also managing their expectations. Your demonstrated skills in building and maintaining relationships with a variety of stakeholders will enable you to collaborate effectively with Claims Specialists, external health care professionals and others. Support & Recovery Specialists work at a single office location, working with customers primarily over the phone. PLEASE NOTE: The purpose of this posting is to allow changes in assigned location for employees whose primary, regular role is Support & Recovery Specialist. Only applicants whose current primary, regular role is Support & Recovery Specialist will be considered for this lateral posting. The employer shall bear no cost associated with facilitating employee movement as a result of this mass posting. As such, successful candidates will not be entitled to moving expenses further to 20.08 of the Collective Agreement. This is a mass lateral posting and we anticipate filling potential vacancies at the listed locations: Abbotsford Claim Services (L222) Burnaby - Metrotown Office Galleria (L182) Campbell River Claim Services (L233) Chilliwack Customer Services (L202) Courtenay Claim Services (L205) Dawson Creek Claims (L254) Duncan Claim Services (L234) Kamloops Claim Services (L244) Kelowna Claim Services (L245) Maple Ridge Claim Services (L285) Nanaimo Claim Services (L231) Penticton Claim Services (L271) Prince George Claims & Driver Licensing (L242) Quesnel Claims Services (L253) Richmond Claim Services (L218) Salmon Arm Claims (L364) Surrey – Guildford Corporate Centre – 6th Floor (L176600) Trail Claim Services (L247) Vancouver - 5th & Cambie (L265) Vernon Claim Services (L286) Victoria Claim Services (L269) These positions report to various Managers within the Department. Please watch for your email confirmation once you have submitted your application. If you do not receive a confirmation within 4 hours of submission, please contact the People Service Centre immediately. Continue your career with us: At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you are reliable and dependable, we encourage you to apply for this exciting opportunity. Continue your career as part of our talented and diverse team, as we work together to create an insurance system we can all be proud of. Work arrangements defined: Hybrid 8 – you will work a minimum of 8 days in a 4-week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia. Please note there are updates to the hybrid model, starting September. This role will be moving to 2 days per week in office. Job Profile For more detail on this job please view the job profile by clicking on the link: Job Profile Search