Support Systems Manager

Support Systems Manager Location: Stavanger Reports to: Head of Business Optimization Language Requirements: English and Norwegian The Opportunity At Easee, we want to make life easier – for our customers and the people supporting them. As our Support Systems Manager , you'll own and develop the technical foundation behind our Customer Excellence organization across Europe. You’ll bridge business needs and technical solutions, managing our existing platforms while continuously improving how our systems, integrations, and automation support a growing organization. The role combines hands-on technical work with strategic platform development, with a strong focus on scalability, efficiency, and AI. If you enjoy technology, problem-solving, and continuous improvement, you'll have real freedom to make an impact. What's in it for you Shape the role and the solutions. You'll have real ownership and influence over our technology choices Be at the forefront of technology. AI isn't a side project here, it's a core priority. You'll work with everything from AI chatbots and Voice AI to automating repetitive tasks - helping define how the support industry puts AI to use. Own the strategy. You'll help define how our support systems develop and scale. Few roles give you this much direct influence over how an entire support organization operates. The role is broad - and that's the point. The role combines hands-on technical work with strategic thinking What you will do You'll be the go-to person for our support systems, with Zendesk and Talkdesk at the core. You will Own, administer, and continuously improve our support platforms. Build and improve workflows, integrations, webhooks, and automations. Explore and implement AI solutions, including chatbots and Voice AI. Monitor platform performance, troubleshooting issues, and driving improvements. Improve data flows, data quality, and master data across our support systems. Lead technical improvements from idea to implementation. Shape the long-term strategy for our support technology. What you need to bring along 3+ years of experience administering CX, customer support, or similar platforms – ideally Zendesk. Experience with integrations, APIs, webhooks, and automation. Experience with data flows and master data. Strong understanding of support processes and/or ITSM principles. Experience with Talkdesk, JavaScript/Node.js, SQL, or modern data platforms is a plus. Relevant hands-on experience can compensate for formal education. Interview Process (30m) Recruiter Screen (30m) Hiring Manager Screen (90m) Hands-On Challenge and Technical Deep Dive Reference Checks Who we are Easee is a Norwegian green-tech company making electrification effortless through smarter energy distribution and charging technology. Our culture combines ambition, innovation, and collaboration – what we call: Dare, Care, Deliver. We hire on merit, and we welcome applicants of every background, gender, and nationality — we believe a well-rounded team benefits from a genuine mix of perspectives. What we offer A key role in developing Easee's next-generation EV chargers The chance to work alongside some of the experts behind one of the world's best-selling EV chargers Collaboration with skilled colleagues across hardware, software, and product A part in Easee's international expansion into new markets A modern company culture that values innovation, people, and fun Competitive salary and benefits package Department Finance & Operations Locations Stavanger Remote status Hybrid Stavanger About Easee AS