support team lead

Support Team Lead Send CV We are looking for a Support Team Lead to take responsibility for end-to-end ownership of application and infrastructure support operations, ensuring service stability, effective incident management, and continuous improvement of support processes. The role works closely with the development team, acting as a bridge between operations and engineering. The team will be covering the EST time zone. Location : Quantori is an international team: we have colleagues who work not only from office but also remotely from all over the world. Responsibilities : Own day-to-day support operations for enterprise applications hosted on Windows Server and IIS Act as the primary escalation point for complex incidents and cross-system issues Lead incident response, root cause analysis, and post-incident reviews Coordinate on-call and after-hours support activities Work side-by-side with development teams on releases, upgrades, and production issues Lead and mentor the support team, providing technical guidance and prioritization Define, implement, and continuously improve SLAs, severity models, and escalation procedures Ensure clear and effective communication with stakeholders during incidents and changes Maintain strong documentation and knowledge-sharing practices Oversee monitoring, alerting, and proactive issue prevention Produce regular operational and service performance reports Drive continuous improvement and automation initiatives Operate effectively in structured, compliance-aware environments What we expect : Windows Server 2012 / 2016 / 2019 administration Upgrade experience: 2016-2019, 2019-2022 Advanced IIS administration (sites, app pools, SSL, auth, tuning) IIS-hosted .NET application support Microsoft SQL Server administration and upgrades (2019 - 2022) Active Directory integration Monitoring and alerting tools Multi-system integrations experience English Level-B2+ (professional working proficiency) Nice to have : CI/CD exposure ITSM tools (e.g. ServiceNow) PowerShell automation Modernization experience We offer : Competitive compensation Remote work Flexible working hours Healthcare benefits: medical insurance and paid sick leave High standards of work and service Dedicated and passionate team Opportunity to contribute to company processes and success If you don't see an open position that suits your skills stack and/or professional background but you are interested in working with us — please send your CV to [email protected] . We will try to find something special and interesting for you! Back to open job positions