Support Team Lead

JobsCompaniesBlogPricing

Search jobs

ContactSign inSign up

← Back to all jobs

Search

Keywords

Category

Country

City

Work Mode

Seniority Level

Support Team Lead

Scale AI

Customer Success & Support Mexico City Mexico Remote Lead Permanent Jul 30, 2026

Apply on Company Website →

What You'll Do

Lead, coach, and develop a team of Support Specialists through regular 1:1s and performance conversations. Monitor and evaluate team performance across quality, productivity, and adherence metrics. Manage day-to-day team operations including ticket queue health and schedule adherence. Serve as the primary escalation point for complex contributor issues and support agents with difficult tickets.

What We're Looking For

Minimum 2 years of direct people management experience in a customer support or operations environment. Strong written and verbal communication skills in English. Proficiency in support and collaboration tools including Zendesk, Slack, and Google Workspace.

Additional Information

Experience Level

Lead / Principal

Employment Type

permanent

Work Mode

Remote

Similar Jobs

Operations Associate, TaxJar Support

Stripe

Supervisión de People Business Partner - Mercado Envíos

Mercado Libre

Supervisión de Atracción de Talento Masivo para Mercado Envíos

Mercado Libre

Company

• About
• Blog
• Careers
  
  

For Job Seekers

• Browse Jobs
• Browse Companies
• Job Search Tips
  
  

For Employers

• Post a Job
• Pricing
• Employer Resources
  
  

Legal

• Terms of Service
• Privacy Policy
• Refund Policy
  
  

Monthly newsletter

LATAM hiring trends, top companies, and career tips — once a month, no spam.

Jobs by Country

• Jobs in Argentina
• Jobs in Brazil
• Jobs in Chile
• Jobs in Colombia
• Jobs in Costa Rica
• Jobs in Dominican Republic
• Jobs in Ecuador
• Jobs in Guatemala
• Jobs in Jamaica
• Jobs in Mexico
• Jobs in Nicaragua
• Jobs in Panama
• Jobs in Peru
• Jobs in Uruguay
• Jobs in Venezuela
  
  

Jobs by Category

• Software Engineering
• DevOps & Infrastructure
• Hardware & Embedded
• Cybersecurity
• Data Science & AI
• Data & Analytics
• Product Management
• Design
• Sales & Business Development
• Marketing, Content & Growth
• Customer Success & Support
• Operations, PM & Business Systems
• Supply Chain & Logistics
• HR, Recruiting & Training
• Administrative & Office Support
• Finance
• Legal & Compliance
• Travel & Tourism
  
  

© 2026 LatoJobs. All rights reserved.

We use cookies to improve your experience

We always use essential cookies for site functionality. With your consent, we also use analytics cookies to improve the platform.

Read our Privacy Policy