Surgical Scheduler, Plastic Surgery

Site: Mass General Brigham Medical Group Western Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Bring your organization, patient service skills, and attention to detail to a role where you can help create a smooth, supportive surgical experience from the very first conversation through postoperative follow-up. Cooley Dickinson Plastic Surgery is seeking a full-time Surgical Scheduler to join our busy, collaborative practice in downtown Florence, MA. This is an opportunity to work closely with surgeons, physician assistants, patients, and insurance providers while supporting life-enhancing reconstructive and cosmetic care in a modern, conveniently located office. Why This Role Stands Out • Full-time, 40-hour schedule: Monday through Friday, 8:30 AM to 5:00 PM. • Support a respected Plastic Surgery practice focused on restoring and enhancing form and function in the least invasive way possible. • Serve as a key point of contact for patients navigating surgical care, insurance requirements, appointments, and next steps. • Work in a spacious, modern office at 40 Main Street in downtown Florence, minutes from Cooley Dickinson Hospital and downtown Northampton. • Join a collaborative team where strong communication, organization, and service excellence make a meaningful difference every day. What You’ll Do As the Surgical Scheduler, you will coordinate complex surgical cases from consultation through postoperative follow-up, ensuring patients, providers, and referring offices receive timely, accurate, and high-quality support. You will manage scheduling details, gather required documentation, coordinate insurance authorizations, and help patients understand what to expect throughout the process. • Schedule surgical procedures and coordinate related pre- and post-operative appointments. • Obtain insurance authorizations and collect necessary medical records, referrals, and supporting documentation. • Support self-pay cosmetic cases and help ensure clear communication around scheduling requirements. • Receive incoming communication and online requests from patients and referring providers seeking access to care. • Complete patient registration and scheduling processes accurately and in accordance with department procedures. • Answer calls, triage requests, take detailed messages, and provide professional, courteous service. • Maintain accurate documentation across systems while protecting patient confidentiality and privacy consistent with HIPAA guidelines. Qualifications What We’re Looking For The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced medical office environment. Prior surgical scheduling experience is strongly valued, along with a commitment to excellent patient service and teamwork. High School Diploma or equivalent required. Customer service experience, including contact or call center experience, required. Medical office or health care setting experience preferred. Epic experience preferred. Strong communication, interpersonal, and teamwork skills. Ability to manage sensitive and confidential information with sound judgment. Comfort using Microsoft Outlook, Excel, data entry tools, and electronic scheduling systems. Ability to work accurately while handling a high volume of calls, requests, and scheduling details. Additional Job Details (if applicable) What We Offer At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life. Offerings include: Medical, dental, and vision insurance A robust retirement savings program Generous paid time off Tuition assistance and professional development support Remote Type Hybrid Work Location 40 Main Street, Suite #20 Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.40/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.