Sustainment Lead

Posted Wednesday, August 12, 2026 at 4:00 AM Kadiak, LLC, a Koniag Government Services company , is seeking an experienced Sustainment Lead to support Kadiak and our government customer. This position is remote. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. The Sustainment Lead will serve as a senior operational and sustainment leader responsible for enterprise-wide coordination, governance, and operational oversight of Electronic Health Record (EHR) sustainment activities within a complex federal healthcare environment. This role supports ongoing enterprise operations through oversight of Enterprise Resolution and Incident Response, Domain and Release Management, and Tenant Panel Management functions. The Sustainment Lead will be responsible for overall operational ownership and management of sustainment initiatives, focusing on enterprise stability, operational continuity, clinical safety, release coordination, issue resolution, and stakeholder engagement across healthcare operations and IT organizations. This position requires a proactive and solutions-oriented leader capable of managing complex enterprise-wide incidents, sustainment operations, governance activities, release schedules, and local site coordination while ensuring alignment with federal healthcare objectives and patient safety standards. The individual will apply advanced project management, operational leadership, and healthcare IT expertise to ensure workflows, incidents, risks, communications, releases, configurations, and operational priorities are effectively managed across the sustainment lifecycle. The role requires collaboration across clinical, operational, technical, vendor, and executive stakeholder groups to support enterprise-wide EHR functionality, optimization, stabilization, and continuous improvement initiatives. Essential Functions, Responsibilities & Duties: Enterprise Resolution and Incident Response Oversee enterprise-wide response activities related to critical incidents, service interruptions, outages, degradation events, and user-generated support tickets impacting clinical and operational systems Lead triage coordination, issue resolution activities, root cause analysis efforts, and post-incident corrective action planning across clinical, operational, vendor, and technical teams Maintain and govern enterprise-wide issue tracking and change request logs, ensuring proper documentation, prioritization, categorization, escalation, and stakeholder communication Coordinate with EHR vendors, infrastructure teams, application teams, and clinical stakeholders to resolve escalated system defects, downtime events, workflow interruptions, and operational risks Ensure incident response and operational support activities align with ITIL-based service management frameworks and organizational governance processes Analyze operational trends, recurring incidents, and support metrics to identify systemic issues and recommend process improvement opportunities Facilitate operational review meetings, incident response sessions, and enterprise sustainment working groups to ensure accountability and resolution tracking Monitor operational risks and impacts to patient safety, clinical workflows, and enterprise operations while ensuring timely escalation and mitigation Support operational reporting, dashboards, and executive briefings utilizing tools such as Power BI, Tableau, SQL reporting, and enterprise reporting platforms Domain and Release Management Oversee configuration and build environments while managing lifecycle governance of EHR domain content from development through testing and production deployment Manage and coordinate enterprise release schedules, including major version upgrades, software patches, maintenance releases, build migrations, and enhancement deployments Collaborate with IT, clinical operations, testing teams, PMO Operations, and vendors to ensure successful release planning, deployment coordination, and operational readiness Ensure version control, testing rigor, deployment validation, rollback planning, and release governance processes are followed to minimize operational disruption and maintain patient safety Manage implementation timelines and sustainment activities associated with new EHR modules, integrations, enhancements, services, and site deployments Ensure adherence to domain governance standards, configuration management controls, and regulatory compliance requirements across all environments Coordinate release communications, downtime planning, deployment schedules, and stakeholder readiness activities across enterprise and local operational teams Validate release dependencies, sequencing, operational impacts, and resource requirements while ensuring alignment with enterprise strategic priorities Facilitate cross-functional release review discussions and deployment readiness meetings to support enterprise coordination and operational transparency Site-level Governance Support Partner with hospitals, clinics, operational leadership, and local stakeholders to support site-level EHR governance, engagement, optimization, and adoption efforts Oversee local configuration requests and workflow adaptations while ensuring alignment with enterprise standards, regulatory requirements, and patient safety objectives Coordinate governance activities between enterprise leadership, domain teams, and local clinical stakeholders to balance standardization with operational flexibility Manage and validate localized configuration changes, ensuring documentation, review, testing, approval, and implementation activities are completed appropriately Facilitate stakeholder engagement sessions, feedback reviews, workflow discussions, and operational readiness activities to support diverse care delivery environments Support post-deployment stabilization, optimization initiatives, operational sustainment planning, and user adoption efforts Monitor local operational impacts, workflow effectiveness, and stakeholder feedback to identify opportunities for system optimization and process improvements Foster collaborative relationships with local clinical teams, operational leaders, and enterprise governance bodies to support long-term sustainment success Additional Leadership and Program Management Responsibilities Apply project management expertise to ensure workflows, risks, schedules, communications, resources, and operational priorities are effectively managed across sustainment initiatives Maintain relationships internally and externally with Federal Leads, healthcare leadership, clinical stakeholders, technical teams, and vendors Lead cross-functional operational meetings, governance reviews, release planning sessions, incident response discussions, and executive briefings Prepare and deliver operational status reports, executive summaries, risk assessments, and sustainment performance updates Ensure alignment between sustainment activities, Integrated Master Schedules (IMS), operational priorities, and organizational strategic objectives Support continuous improvement initiatives related to healthcare operations, EHR optimization, sustainment governance, and operational maturity Mentor junior staff and provide leadership guidance supporting operational excellence, stakeholder engagement, and sustainment best practices Required Education and Experience Bachelor’s degree in health informatics, Information Technology, Healthcare Administration, Project Management, Business Administration, or related field from an accredited institution Minimum 5 years of project management experience Minimum 5 years of Federal Government experience 7–10+ years of experience supporting EHR operations, sustainment, healthcare IT, clinical informatics, or healthcare systems implementation within large-scale healthcare environments Demonstrated experience supporting enterprise-wide healthcare IT operations, incident response, release management, sustainment activities, and operational governance Proven experience working within government healthcare or federal contracting environments Experience supporting enterprise EHR platforms such as Epic, Cerner, or equivalent healthcare systems experience with data analytics and reporting tools including Power BI, Tableau, SQL, and enterprise reporting platforms Knowledge of ITIL-aligned service management frameworks, incident management processes, and operational governance methodologies US Citizen with the ability to obtain and maintain a Public Trust or higher government clearance Preferred Education and Experience Master’s degree in Health Informatics, Information Technology, Healthcare Administration, or related field 7–10 years of hospital, clinic, or healthcare operational experience PMP, ITIL, SAFe Agile, or equivalent certifications Experience presenting to executive leadership, governance boards, and large stakeholder groups Required Skills and Competencies Expert knowledge of health information systems, EHR sustainment operations, incident response workflows, and healthcare IT operational governance Strong understanding of ITIL service management frameworks, operational support models, and enterprise issue resolution processes Advanced knowledge of EHR domain environments, software lifecycle management, release coordination, and transport mechanisms Strong understanding of healthcare operational workflows and how local care delivery needs influence EHR design and configuration decisions Proven ability to lead cross-functional teams across clinical, technical, operational, and vendor organizations Strong analytical and problem-solving skills with the ability to assess operational risks, dependencies, patient safety impacts, and enterprise sustainment priorities Expertise in release management, operational coordination, configuration governance, and deployment planning Strong facilitation, communication, and stakeholder engagement skills with the ability to communicate effectively with executive leadership, clinicians, technical teams, and operational staff Experience managing enterprise issue trackers, Standard Change Lists (SCLs), governance logs, and operational reporting activities Proficiency with Microsoft Project, Visio, Power BI, Tableau, SQL reporting tools, Microsoft Office Suite, and enterprise collaboration platforms Ability to manage multiple competing priorities within a fast-paced and highly complex federal healthcare environment Strong organizational skills with the ability to manage enterprise sustainment operations, governance activities, and operational timelines simultaneously Ability to exercise judgment, make operational decisions, and ensure enterprise sustainment initiatives remain aligned with strategic objectives and patient safety priorities Desired Skills and Competencies Experience supporting Indian Health Service (IHS), Department of Veterans Affairs (VA), DoD Healthcare, or similar federal healthcare organizations Experience supporting enterprise-wide EHR optimization and stabilization initiatives Familiarity with healthcare interoperability standards, data integration, and clinical workflow optimization Experience supporting geographically dispersed healthcare facilities and operational environments Knowledge of HIPAA, healthcare regulatory compliance, and patient safety governance requirements Experience supporting post-go-live stabilization, operational readiness, and sustainment governance activities Background in organizational change management, healthcare transformation, and clinical operations support Our Equal Employment Opportunity Policy: The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com . Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352