At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Order Handling Manager __ Your Role and Responsibilities In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed. In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. - Work model: LI-hybrid You will be mainly accountable for: Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score. Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products. Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues. Supporting in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the Role (Mandatory - Add 4–7 bullet points, ideally pulled from JD Expert or kickoff form. Use this structure:) Supply Chain Management, Logistics, or equivalent professional experience. Minimum 2 years of experience in Customer Service, Order Handling, Sales Support, or a similar customer-facing role. Experience working with ERP systems such as SAP and proficiency in Microsoft Office applications. Strong communication and problem-solving skills with a customer-oriented mindset. Ability to manage multiple priorities in a fast-paced international environment while maintaining high attention to detail. Fluency in English both written and spoken. Continuous improvement mindset with the ability to take ownership, collaborate across functions, and drive operational excellence. Include required languages, licenses, or visa info where applicable. What’s in it for you? We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. Benefits From well-being to retirement, ABB offers benefits that support every stage of your career. 🍽️ Lunch Allowance / Cantine : Enjoy subsidized meals or canteen access depending on your location. 🏡 Home Office Flexibility : Work from wherever suits you best thanks to our flexible remote work options. 📱 Company Mobile Phone : Stay connected with a corporate phone – no need to mix work and personal calls. 🅿️ Employee Parking : We’ve got employee parking so you can start your day stress-free! 💻 Benefits Platform: Enjoy exclusive deals and discounts on everything from tech to travel through our employee benefits portal. 🎓 Learning & Training : Take advantage of a wide range of learning opportunities grow, upskill, and move forward in your career. 🚀 Career Development : Expect plenty of chances to advance your career internally with our Open Job Market, with support to explore new roles and take on exciting challenges! 🕓 Flexible Work Practices: We get that life happens – we support a healthy balance between your professional and personal life. 💚 Wellbeing Program: From mental health support to wellness activities, we’ve got your back—mind and body. More about us ABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. At ABB, we call this ‘Engineered to Outrun’. The company has over 140 years of history and around 110,000 employees worldwide. ABB’s shares are listed on the SIX Swiss Exchange (ABBN) and Nasdaq Stockholm (ABB). www.abb.com At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences. Call to Action Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. #ABBCareers #RunwithABB #Runwhatrunstheworld Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.