SVP, Servicing & Payment Solutions

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: The SVP , Servicing & Payment Solutions is a high-impact executive leadership role responsible for the strategic direction and operational management of a market-leading residential tax and servicing organization. Central to this role is "The AI-First Mandate": transforming our foundational data supply chain into a frictionless, automated machine to maintain a dominant competitive advantage. This leader oversees a mission-critical product portfolio generating approximately $700M in annual revenue and managing $150 billion in property tax payments. The SVP will be tasked with fortifying our defensive moat by converting transactional volume into long-term portfolio stickiness through workflow applications and aggressively capturing whitespace by expanding into tax-adjacent markets like non-escrow processing and insurance forecasting. Key Responsibilities Strategic Function Ownership: Directly lead the strategic and operational direction of the Product Management and Solution Engineering teams. Matrixed Leadership: Partner with Sales, Client Success, and Engineering to achieve business targets and drive portfolio strategy. Provide collaborative leadership to Product Fulfillment and Call Center teams to ensure performance achieves targeted service levels. Growth & P&L Accountability: Full P&L ownership for the $700M portfolio, with a mandate to drive consistent year-over-year growth and EBITDA margin expansion. Strategic Initiatives & Focus Areas Digital Transformation and t he AI-First Mandate: Identify and execute radical opportunities to leverage AI and automation; specifically, success is defined by turning our 22,000+ deep integrations into a frictionless, automated data supply chain via AI-driven onboarding. Oversee the evolution of the digital portal into an indispensable workflow application featuring advanced analytics and self-service reporting. Defensive Moat & Portfolio Stickiness: Protect and grow existing revenue by converting key clients to long-term, multi-year contracts and evolving the primary digital portal from a reporting tool into a "daily-use" workflow application. Tax-Adjacent Expansion: Lead the successful launch and market adoption of new high-growth solutions, including non-escrow payment processing, insurance premium forecasting, and homeowner communication engines. Whitespace Strategy : Execute a targeted strategy to capture significant whitespace in residential tax service upgrades and new residential logos. What’s in it For You: Large (~$2B+ revenue) formerly public information services and data business Durable cash flow and profitability regardless of changes in macroeconomic conditions Company certified as a global "A Great Place to Work." Remote working model Competitive compensation and benefits! Career path for continued professional growth. Working with leaders that care about your professional growth! Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees. Job Qualifications: Qualifications & Skills Industry Expertise: 12+ years of leadership experience within the Mortgage Servicing, Residential Real Estate, Payment Processing industrie s, or other high-growth SaaS businesses. Scale & Performance: Proven track record leading a $100M+ P&L (ideally $500M+) while driving consistent growth. AI-Centric Product Savvy: Experience integrating AI and advanced technology to fundamentally re-engineer customer delivery and efficiency. Change Leadership Agility: Proven experience leading teams through large-scale technical, cultural, and AI-driven shifts. Industry Thought Leadership: Serve as an industry thought leader to define the future of mortgage servicing and residential payments. Education: Bachelor's Degree in Business , Finance, Marketing, or Operations preferred. Travel: Ability to travel up to 50% for client and partner engagement. Annual Pay Range: 249,100 - 300,000 USD Application Window: This opportunity is expected to remain posted through the date identified below, subject to business needs. 2026-05-15 Thrive with Cotality At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life. Highlights, depending on role classification, include: Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off. Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend. Health: Multiple medical plan options with mental health and wellness support offerings. Retirement: 401(k) with company match and vesting after one year. Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250. Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more! Please note, Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from the posted range Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace. ​ ​ ​ Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. 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