System Administrator - English - Limassol

System Administrator - English - Limassol Position: System Administrator Location: Limassol, Cyprus Work model: hybrid (3 days office, 2 days home), after initial 3 month nesting period Employment type: Full-time DUTIES AND RESPONSIBILITIES: Assist in the daily management and maintenance of the company’s CRM system Create, modify and deactivate user accounts and permissions Monitor system performance and report technical issues Support data accuracy, uploads and system clean-up activities Assist in implementing workflows, automations and system configurations Support the administration of Zendesk including ticket views, triggers, automations and user roles Monitor ticket flow and ensure proper routing Generate reports on ticket performance and team metrics Optimize support processes within Zendesk Provide first-level internal support for system-related issues Liaise with external system providers for technical escalations Assist in testing new features, integrations and system updates Maintain documentation of system configurations and processes. REQUIREMENTS: Bachelor’s degree in Information Systems, Business, IT or related field 1–2 years of experience working with CRM systems Basic knowledge of Zendesk or any other ticketing system including ticket management, triggers, views and user setup Strong attention to detail and problem-solving skills Good understanding of system logic, workflows and data management Basic knowledge of Excel and reporting tools Ability to work independently and manage multiple tasks Experience in financial services or forex industry is an advantage Basic knowledge of APIs or system integrations is an advantage Understanding of automation processes within CRM systems. BENEFITS: Excellent remuneration package based on experience, skills and performance Comprehensive private medical insurance Performance-based end-of-year bonus Hybrid working arrangement (3 days office, 2 days home) after initial 3 month nesting period Ongoing training and professional development opportunities International working environment And many more!!! Department IT Locations Limassol Remote status Hybrid Limassol About JUJUR Jujur. Honest, trustful, fair. Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs. We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful. Founded in 2021 Co-workers 20 and growing fast