System Engineer

In 1986, Robert L. Nelson founded the information systems consulting firm of R.L. Nelson and Associates, Inc. (RLN) to serve businesses in the Pittsburgh, Pennsylvania area. RLN grew steadily over the years, delivering quality services to multinational Fortune 500 companies and many other privately and publicly held businesses throughout the eastern United States. In 2007, RLN joined forces with Vertical Solutions, a Pittsburgh-based IT services firm, to create Vertilocity – an R.L. Nelson and Associates Company. The combined service offering and expertise spurred additional growth, and the company opened a new office outside of Denver, Colorado in 2012. In 2021, Vertilocity joined HBK, where they found shared values around client relationships and service. Vertilocity now has locations in North Carolina, Colorado, New Jersey, and Pennsylvania as well as team members around the country. Continued growth requires talent, so we continue to seek capable, dedicated professionals in different capacities across our family of companies. Our recruits choose their career paths. We want you to excel in your career as part of a dynamic team, and we provide the support and the resources to help you succeed. The breadth and depth of experience we offer you is unique in the marketplace. Please read on to discover if you see yourself joining our team. SUMMARY A System Engineer requires a high-level of critical thinking and problem solving. The individual in performing this role is experienced and knowledgeable in the technical details of support technologies. In addition, a System Engineer has the ability to quickly adapt to technologies that may be newly released or non-standard . A System Engineer will have strong interpersonal skills and the ability to relate to individuals at all levels of an organization. The role will ensure the client is confident in Vertilocity ' s ability to successfully implement and configure solutions recommend by Vertilocity . A System Engineer will stay up to date on the solutions being introduced , whether they be an all-encompassing solution or third-party add-ons. The technological aspects of this role requires an interest and curiosity in fully understanding solutions. Therefore, training, self-study, and continuous improvement of skills are evaluation factor s for a System Engineer . This role requires an individual to be team -oriented and be open and honest about their abilities and deficiencies. Then, a s a team, Vertilocity ' s can address the immediate problems and improve areas of need per the individual. A System Engineer w ill provide services at a client ' s location , and the ability to travel to the client is required (mostly local). A System Engineer should gain certification in any solution in which Vertilocity is presenting to our clientele. This role calls for solid writing skills and organization. Time should be accurately entered and the written details outlining the time entry should be clear and justify the effort in terms of time entered. QUALIFICATIONS: Associates degree or higher or Relevant Military training. Demonstrated ability to solve problems and quickly learn new technology. Responsible , professional, and motivated. 4 - 6 years experience Information Technology experience. Experience with PSA and RMM tools. Experience in Switching, Routing, and Firewalls. E xperience with Fortinet Technologies will be considered first. Experience with Cisco or SonicWALL is a plus. Certifications Switching/Routing/Firewall technologies are a plus. Must have experience in the establishment of static and software-based VPNs. Microsoft Server Network. Microsoft Azure Platform. Must understand and have experience with Domain Services. Experience and concept understanding of AD, DNS, and DHCP. Remote Desktop Services and Azure Virtual Desktop e xperience is a plus. MCSA or MSCE is a plus. Establishing Platform and Network Services. Creation of Server Environment. Experience in connecting Azure Services to environments (AD Sync, AD Premium, Office 365 Management). Certification a Plus. RESPONSIBILITIES: Provide the top tier of hands-on support for assigned client accounts.  Ensure consistent implementation of deployed technologies and Vertilocity standards. Manage escalated issues with Support Technicians and provide post-review on resolved escalated incidents. Continuously maintain client technical documentation . Maintain client user contact information and ensure each supported individual ' s information is curr e nt and accurate . Impl e ment configurations for firewalls, wi reless solutions, switches, servers, a s well desktop/pcs for future use for each supported client. Have the ability to manage Backup and Disaster Recovery Systems. For example, e nsuring proper backups are created a nd having the ability to restore from a Backup and Disaster Discovery System. U ti lize proactive reviews and visits to assigned clients to reduce risks and future IT-related incidents. Track all time and expense s associated with job responsibilities. Work with Network Administrator to prepare deliverables for Quarterly Business Review. Identify and communicate opportunities within assigned clients. Handle escalated tickets. BENEFITS WE OFFER: Competitive Compensation. Lucrative New Business & Employee Referral Bonuses. Anniversary Bonus. Open Paid-time-off Policy. We provide a flexible work environment to offer work/life balance. 401(k) plan with company match and Safe Harbor Contributions. Medical, dental, and vision insurance. Company Paid Life Insurance. 9 Paid holidays. Annual Performance Reviews. And Much More… Vertilocity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.