System Engineer (based in Da Nang)

SmartDev is an AI-powered software development company headquartered in Vietnam, part of the Verysell Group. We help global businesses deliver faster and build smarter — combining AI-driven development practices with deep expertise across fintech, healthcare, retail, and enterprise technology . Our team of engineers, architects, and AI specialists works across the full stack: from custom software and cloud solutions to generative AI, MLOps, and intelligent automation. At SmartDev, we believe that great architecture and AI-first thinking are a competitive advantage — and we build our teams accordingly. The company is at a pivotal point in our journey: transitioning from a pure IT outsourcing provider to an AI-enabled solutions partner . We have over 100 talented employees working both on-site and remote/hybrid at locations: Hanoi: Zodiac building, 19 Duy Tan Street, Dich Vong Hau ward, Cau Giay District, Hanoi Danang: 81 Quang Trung, Hai Chau 1 ward, Hai Chau District, Danang System & Infrastructure Operations Resolve and close incidents and service requests in line with help desk SLAs, acting as the first point of escalation for system-related issues. Plan and execute hardware and software deployments, upgrades, and lifecycle maintenance. Monitor system health, performance, and capacity; proactively address risks before they impact service. Maintain scheduled data backups and validate restore procedures regularly. Network Administration Administer and maintain wired and wireless network infrastructure, including LAN/WAN, load balancers, and firewall devices. Run regular network and data-security assessments and act on findings promptly. Email Management Administer Exchange Online and other mail services like Sendgrid; configure and maintain mail flow rules, connectors, and anti-spam/anti-phishing policies. Procurement & Vendor Coordination Evaluate tools and vendors to recommend cost-effective, future-proof solutions. Continuous Improvement & Reporting Identify and drive improvements to systems, tooling, and operational processes. Produce and share clear, regular operational reports for stakeholders and leadership. Maintain accurate technical documentation and runbooks. 2+ years as a System Administrator, with hands-on expertise in Linux/Windows environments. Technical Skills Networking — basic understanding of LAN/WAN concepts, load balancing, and firewall configuration. Virtualization — hands-on experience with common platforms (e.g., VMware, KVM, or similar). Scripting — Bash and/or PowerShell for automation and task management. Microsoft 365, Jira/Confluence, email services (e.g., Exchange Online), and web/reverse proxy servers (Nginx/Apache). Systems Monitoring — experience with observability tools (e.g., Grafana, Prometheus, ELK, or similar). ITSM/RMM Tooling — familiarity with endpoint management platforms (e.g., ManageEngine or equivalent). Soft Skills & Other Requirements Communicates clearly in English (reading, writing, speaking, and listening). Able to produce concise technical documentation for varied audiences. Strong analytical mindset with a bias towards proactive problem-solving. Nice to Have Cloud platforms — AWS or Azure knowlegde and hands on Familiar with ISO 27001 procedures International working environment with AI-driven strategic direction. 20 days of annual leave – Hybrid working mode. Premium healthcare package with PVI and comprehensive annual health check-ups Competitive salary & 13th salary bonus Lunch allowance to fuel your productivity. Engaging company culture with fun activities Global collaboration – Work with both Vietnamese and international colleagues.