System Support Analyst (L1)

System Support Analyst Location: Houston Department: Service Desk Reports To: Service Manager Are you an End User Support guru who thrives in a fast-paced, team-oriented environment? At Uprite Services , we’re looking for a System Support Analyst to join our award-winning team. This role is ideal for a tech-savvy professional who enjoys solving problems, supporting end users, and delivering exceptional service remotely and occasionally onsite. Who We Are Uprite is a trusted technology partner, providing managed IT, cybersecurity, cloud, and phone solutions to growing businesses across Texas. Our team is built on high performance and a values-driven culture called The Uprite Way , which guides how we serve clients and support one another every day. Learn more at www.uprite.com About the Role As a System Support Analyst , you’ll be a vital part of the Service Team, delivering support across: Remote End User Support (MS365, Outlook, business apps, spam filtering, etc.) Hardware Setup & Troubleshooting Light Server & Network Administration Client Documentation & Knowledgebase Management You’ll handle advanced desktop and software support, collaborate with vendors, and ensure accurate ticket documentation. This is a client-facing role with a high emphasis on communication, problem-solving, and proactive service delivery. On-call rotation is required. Key Responsibilities End User Support (60%) Provide support via phone, email, and remote tools for Microsoft 365, Outlook, spam filtering, and business applications Manage Microsoft 365 administration (licensing, applications, Azure) Troubleshoot user technical issues and update tickets until resolution Escalate issues appropriately and engage with vendors as needed Hardware Support (20%) Provision and image PCs for new users or refreshes Resolve printing and peripheral issues Install and configure hardware/software and assist with replacements Server & Network Support (10%) Manage Active Directory and NTFS permissions Apply and manage Group Policy settings Assist with basic server and firewall troubleshooting Documentation & Admin (10%) Maintain client documentation (configs, passwords, approvals) Update internal processes and participate in knowledge sharing Accurately track time and ticket work Mentor L1 Analysts and participate in team meetings What You Bring to the Table Skills & Abilities Strong communication and customer service focus Solid troubleshooting and root cause analysis abilities Team-oriented with a high standard for quality and follow-through Familiar with VPNs, remote access, Hyper-V/VMware, and Microsoft 365 Comfortable working with Windows Desktop/Server environments and basic networking Requirements Associate’s degree in IT or equivalent experience 2+ years of experience in IT support or a related field Valid Texas driver’s license and insurance Ability to occasionally travel to client sites as needed What We Offer We believe our team is our greatest asset. That's why we offer a comprehensive benefits package including: Medical, Dental, and Vision Insurance Short & Long-Term Disability 401(k) with Company Match Paid Vacation & Holidays Professional Growth & Career Development Opportunities Equal Opportunity Employer Uprite Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Ready to support clients and grow your IT career with a high-performing team? Apply today and bring your talent to The Uprite Way.