About the Company
F1 Cloud Solutions is a leading-edge Technology Solutions Provider/Managed Solutions Provider based in northern Virginia. We serve as the trusted internal IT team for our Small-Medium-Business (SMB) clients who highly value what IT brings to their organization. F1 implements advanced, smart, and scalable IT solutions with an emphasis on automations and integrations across systems improving outcomes for all parties.
About the Role
Seeking Systems Administrator (Tier II) to join our team in delivering advanced technical support and contributing to the ongoing growth, stability, security, and evolution of our client IT environments. This role serves as an escalation point from Tier I, resolves complex issues across network systems, cloud environments and servers and participates in planned project work. New team member will receive training and support throughout onboarding.
Responsibilities
Service & Escalation Support (Tier II)
- Serve as escalation support for issues escalated from Tier 1, resolving incidents independently where possible and escalating to Tier 3 when appropriate.
- Support network‑related issues including WAN/LAN connectivity, firewalls, switching, wireless, and secure remote access occasionally requiring on-site visits to client sites.
- Diagnose and remediate issues across Microsoft 365, Windows Server, Active Directory, Entra ID, Intune, and endpoint platforms.
- Troubleshoot identity, authentication, device management, email, collaboration, and connectivity issues in hybrid and cloud‑first environments.
- Maintain clear, complete documentation of work performed in PSA/RMM systems in accordance with F1 standards.
Cloud, Server & Infrastructure Support
- Administer and support Windows Server environments, including patching, updates, role configuration, and routine maintenance.
- Support Microsoft 365 workloads including Exchange Online, Teams, SharePoint, and security/compliance features.
- Assist with virtualization and cloud infrastructure, including Azure infrastructure, virtual machines, and Azure Virtual Desktop where applicable.
- Support backup, disaster recovery, and business continuity solutions; assist in testing and validation procedures.
Project & Improvement Work
- Participate in scoped project work such as new client onboarding, tenant reconfiguration, security tool deployment, migrations, and hardware refreshes.
- Assist with standardization, documentation cleanup, and process improvements that reduce recurring incidents and improve service delivery.
- Provide technical input and execution support for compliance‑adjacent work (e.g., security baselines, logging, tenant hardening), under guidance from senior staff.
Collaboration & Professional Conduct
- Communicate clearly with clients regarding issue status, resolution steps, and next actions in a professional, customer‑centric manner.
- Work collaboratively with dispatch, Tier 1 technicians, Administrators, and leadership to ensure efficient resolution and knowledge transfer.
- Demonstrate business awareness and an interest in understanding how technology supports client goals.
Qualifications
- Intermediate networking expertise: Strong working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, and firewall rule configuration/troubleshooting in business environments (e.g., Fortinet, SonicWall, Meraki).
- Cloud platform administration: Hands-on experience supporting Microsoft 365 and Azure (AD, Entra ID, Exchange Online, Intune), including identity, access, and hybrid environment troubleshooting.
- Incident troubleshooting & escalation: Proven ability to diagnose and resolve Tier 2 issues across network connectivity, performance, authentication, and cloud service disruptions; capable of escalating with clear root cause analysis.
- Endpoint and infrastructure support: Experience managing Windows Server environments, workstation issues, and RMM tools; familiarity with patching, monitoring, and system health diagnostics.
- Documentation & process discipline: Ability to document resolutions, maintain network diagrams, and follow standardized troubleshooting/runbook procedures in a managed services environment.
Soft Skills Required
- Self-motivated with the ability to work in a fast-paced environment.
- Curiosity about IT and related technologies; interest in bringing new ideas to fruition.
- Desire to be part of a solid, supportive and diverse team culture.
- Technical awareness: ability to match resources to technical issues appropriately.
- Interpersonal skills including strong telephony skills, communication skills, active listening and customer-care.
- Ability to multi-task and adapt to changes quickly.
- Ability to problem solve and break down complex issues into smaller parts.
- Service awareness of organization’s key IT services for which support is being provided.
- Upholds and embraces company mission, vision and core values.
- Applicant must have US Citizenship due to client contractual obligations
Required Experience/Certifications
- Minimum of 3 Years working in Information Technology
- Minimum of 1 Year operating in Tier II capacity
- [optional, but highly desirable] Experience working in an MSP
- Professional IT Certifications, such as: AB/MS-900, AZ-900, CompTIA A+, Net +.
- [optional, but highly desirable] Experience with Connectwise Manage or similar platform.
- [optional, but highly desirable] Experience with NinjaRMM.
- [optional, but highly desirable] Basic knowledge of and interest in learning PowerShell.
Work type - Hybrid
F1 employees are in-office M-W; remote on Thursdays with shorter Fridays and one-Friday off per month.
Pay range and compensation package
Targeted annual salary for this role is $68,000-$81,000/year dependent upon applicant's capabilities, experience and skillset. F1 offers regular quarterly bonuses of up to 10% of salary tied to company results and individual quarterly goal attainment. F1 offers top tier benefits.
Equal Opportunity Statement
F1 Cloud Solutions is an equal opportunity employer committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, national origin, disability, or any other protected characteristic. Employment decisions are made based on qualifications, merit, and business needs. We welcome applicants from all backgrounds and strive to provide a supportive and equitable work environment for all employees.