Systems Analyst

Systems Analyst Req number: R8328 Employment type: Full time Worksite flexibility: Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Systems Analyst ready to take us to the next level! If you have enterprise software implementation experience and are skilled in analyzing and documenting business processes, apply now. Job Description We are currently seeking a Systems Analyst to evaluate client needs and business processes, translating and documenting requirements effectively. You will communicate solutions and requirements clearly to both customers and technical teams, facilitate decision-making processes, and present solutions to clients. Additionally, you will support existing Microsoft web-based systems, triage tickets, and collaborate with developers on solutions. This position is full-time, remote, and a long-term contract. Only work authorizations that will not require sponsorship now or in the future will be considered. What You’ll Do Evaluate client needs and business processes effectively. Translate, elicit, communicate, and document requirements Work effectively in an Agile environment and participate in all Scrum ceremonies Write user stories, requirements, and create workflow diagrams (e.g., process flow diagrams, integration diagrams, customer experience maps) Communicate solutions and requirements clearly to both customer and technical teams Facilitate decision-making processes and gain consensus for sign-off Present and demo solutions to clients with excellent presentation skills Support existing Microsoft web-based systems and learn new software quickly Triage tickets escalated by the Level 1 team and coordinate with developers on solutions Work directly with customers to elicit requirements, configure, and test solutions to ensure quality Exhibit superb communication, organization, and time management skills Commit to the success of the team's mission in supporting the customer What You'll Need Required: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field Experience with enterprise software implementation projects; Microsoft web applications experience preferred Skilled in analyzing and documenting business processes, user stories, and requirements Demonstrated ability to clarify business processes that may not be well understood by customers Ability to translate business requirements into technical specifications for implementation or development Strong communication skills with excellent verbal and written English Ability to thrive in a fast-paced environment and work calmly under pressure Application support skills Ability to analyze and diagnose application errors, and perform troubleshooting of problems Ability to collaborate with cross-functional teams Ability to provide feedback to developers Strong attention to detail Preferred: Knowledge/expertise in SoapUI or similar tools Experience in Agile, Web/Ecommerce Systems; Sitecore experience is a major plus Experience with SQL Server Management Studio, Active Directory, SharePoint, Google Analytics tools, or Google Tag Manager Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Must be able to communicate with customers/team members over the phone and in person Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. #LI-NA1 Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111. EEO Statement It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. $40-$45 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.