Systems Analyst II - CRM Administrator

Position Title: Systems Analyst II - CRM Administrator Job Group: Professional & Scientific Required Minimum Qualifications: High school diploma or equivalent and 3 years of related experience Job Description: Transform the future of student recruitment through technology! The Office of Admissions at Iowa State University is seeking a Systems Analyst II – CRM Administrator to lead the administration and optimization of Salesforce Sales Cloud, the university's customer relationship management platform, and Salesforce Marketing Cloud. In this role, you'll develop innovative communication strategies, automate business processes, create impactful reports and dashboards, and enhance the tools that help prospective students engage with Iowa State from their first interaction through enrollment. Working collaboratively with Admissions staff and campus partners, you'll manage CRM enhancements, support system integrations, ensure data integrity, and lead technical projects from planning through implementation. This is an exciting opportunity for a technically minded, detail-oriented professional who enjoys solving complex problems, driving continuous improvement, and using technology to create exceptional experiences for future Cyclones. Employee must reside in the state of Iowa before the first day of employment. Preferred Qualifications: Experience administering Salesforce CRM and digital marketing platform. Experience working in higher education admissions. Experience building automated workflows or communication campaigns. Experience leading system improvements or technology projects. About the Department: The Office of Admissions at Iowa State University is dedicated to supporting prospective and current students through a wide range of services, outreach initiatives, and innovative programs. By joining our team, you will play a key role in shaping the future of the university by fostering an engaging and inclusive admissions process. You’ll become part of an organization that values leadership, integrity, hard work, collaboration, and a commitment to excellence and service. If you’re looking for an opportunity to make a significant impact, grow your career, and help shape the future of Iowa State University, this is the place and position for you! Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. Application Instructions: To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: Resume/Curriculum Vitae Letter of Application/Cover Letter Why Choose Iowa State University? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as: Retirement benefits including defined benefit and defined contribution plans Generous vacation, holiday, and sick time and leave plans Onsite childcare (Ames, Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager. If you have questions regarding this application process, please email [email protected], or call 515-294-4800 or Toll Free: 1-877-477-7485. Appointment Type: Regular Number of Months Employed Per Year: 12 Month Work Period Time Type: Full time Pay Grade: PS809 Original Posting Date: July 22, 2026 Posting Close Date: August 5, 2026 Job Requisition Number: R19634 Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected] . General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.