Systems Engineer

Brainbox is representing a well-established Perth-based Managed Service Provider looking for an experienced Systems Engineer to join their growing technical team. About Our Client They are a Perth-founded MSP with a strong and expanding client base across Western Australia. Their focus is on creating genuine value for clients through innovation, automation, and continuous improvement — not just keeping systems running. With a team built on autonomy and technical excellence, they give their people the trust and freedom to own their work and bring ideas to life. As their client base continues to grow, they are looking for a senior technical resource who can handle complex escalations, lead project delivery, and help shape the standards and baselines that underpin their service quality. About the Role This is a senior technical role, not a helpdesk position. As their new Systems Engineer, you will be the person the team leans on when a ticket needs real expertise. You will handle escalations from 1st and 2nd line support, lead infrastructure and Microsoft 365 project delivery, and be a reliable technical resource for clients day in, day out. The right person is a generalist at heart — strong across Microsoft infrastructure, cloud, and networking, with solid hands-on experience in endpoint management (Intune/MDM) and security tooling (Sophos or similar). If you thrive on variety, enjoy being the person others turn to when things get hard, and want to work in a team that values quality over ticket volume, we would love to hear from you. The role is Perth-based with hybrid working across home, office, and client sites. A valid driver's licence and your own vehicle are required for regular client site visits across the metro area. Candidates must be currently residing in Perth with full working rights in Australia. Core Tech Stack Microsoft: Windows Server, Active Directory, Azure AD / Entra ID, Microsoft 365 (Exchange Online, Teams, SharePoint) Endpoint management: Microsoft Intune, MDM/MAM, Autopilot Security: Sophos Intercept X, Sophos Firewall, Sophos Central, conditional access, MFA Backup: Veeam configuration and monitoring Networking: VLANs, VPN, firewall policy, DNS/DHCP Automation: PowerShell scripting RMM tools and managed services workflow What You'll Be Doing Day-to-Day BAU Own complex escalations from 1st and 2nd line support Manage and troubleshoot client environments — Windows Server, Active Directory, Azure AD/Entra ID, M365 Patch management, backup monitoring, and proactive maintenance via RMM Endpoint management: Intune/MDM, device provisioning, and policy deployment Security tooling: EDR/XDR (Sophos), firewall configs, and conditional access policies Veeam backup management and monitoring Project Work Deploying new client infrastructure — server builds, migrations, and cloud onboarding Microsoft 365 tenant setups and migrations: Exchange, Teams, SharePoint Azure infrastructure — spinning up VMs, managing resource groups and networking Onboarding new clients — network audits, documentation, and tool integration Contributing to internal tooling and process improvements What You'll Need 3+ years in a systems engineer or senior IT role, ideally in an MSP environment Strong hands-on experience with Windows Server, Active Directory, and Azure AD/Entra ID Solid Microsoft 365 administration — Exchange Online, Teams, SharePoint, Intune Azure fundamentals — VMs, networking, resource management Experience with RMM tools and a managed services workflow Generalist mindset — comfortable working across a broad range of client environments Clear communicator with confidence dealing directly with clients Valid driver's licence and own vehicle (client site visits are part of the role) Currently based in Perth, WA, with full working rights in Australia Highly Regarded Microsoft certifications: MD-102, AZ-104, MS-102, SC-300, SC-200 Sophos Certified Engineer or Architect Veeam Certified Engineer (VMCE) CompTIA Security+ or CySA+ CCNA or equivalent networking certification What's on Offer $100,000 – $120,000 AUD base salary + 12% superannuation Hybrid working — flexible mix of home, office, and client sites Professional development budget and certification support Structured career progression pathways Birthday leave — a paid day off when your birthday falls on a weekday 20 days annual leave (4 weeks) 1-hour lunch breaks 38-hour work week