Systems Engineer

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview TSO ASTRO LMR delivers technical support and related services to customers including Motorola Associates, Business Partners, VAR’s, Strategic Alliance Partners, OEM’s and End Users primarily in the segments of mission critical communications. Leveraging in-depth IT knowledge, analytical skills and radio trunking concepts, TSO ASTRO LMR ensure that customers’ operate at their optimal performance, availability and reliability with minimal or no interruptions to their communications systems. TSO ASTRO LMR also provides support for contract entitlement verification, problem solution and change management. Job Description ​ Provide Analysis details based on data gathered from LMR systems on periodic basis. Research and identify fixes for common problems. Apply strong communication, analytical and organizational skills to ensure that incidents, changes and requests are resolved in a timely manner. Working to align with our Customer Issue Resolution process to meet organizational metrics and goals.. Maintain proper governance, documentation and reporting for all support cases, inclusive of information on characterization, restoration and resolution Troubleshoot, root cause and resolve all MSI supported products (Radio communication systems) Escalate urgent cases requiring more advanced knowledge to appropriate internal resources. Collaborate and engage with various global technical organizations when determining optimal customer solutions. Contribute to knowledge base articles. To comply with ISO27001 Information Security Policy Basic Requirements Candidate must have minimum a Bachelor’s degree in Information Technology (IT) field of Information Systems Engineering, Computer Science, Computer Engineering, Electrical Engineering or Telecommunication Engineering. Strong skills in systematic troubleshooting and problem analysis, with an understanding of customer impact. Preference to have some experience in setup, install and configure IT Infrastructure Preference to have some experience working with Land Mobile Radio communications system infrastructure and radio configuration. Preference to have some experience in providing technical support remotely for end customers. Resourceful self-starter able to manage priorities and tasks effectively and independently Fluent communication in English (written and verbal) is required. Proficiency in other East Asian languages is advantageous. Able to work well under stress and pressure from customer's demand. Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan Yes EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.