Systems Engineer, Infrastructure II

The Systems Engineer, Infrastructure II is responsible for installing, maintaining and supporting LAN, WAN, and VoIP infrastructure. Provides high-level technical support for data and voice network systems, creates and maintains network documentation, maintains hardware and software standards, and works projects as needed in order to upgrade to new and/or improved communication equipment procedure. The engineer must be well versed with the advanced engineering and administration of multiprotocol routers, multilayer switches, network security devices and network management systems. Additionally, resolves technical issues that have been escalated by the Technical Support Analyst and/or the Installation support team. Key Considerations: Must be authorized to work in the U.S. This is a full-time, direct hire position. While working from home, employees must have a reliable internet connection and must work in an environment free of noise and distraction. Compensation Disclaimer : The pay range listed for this position is based on market data across various U.S. locations and reflects the company’s good faith estimate of what it reasonably expects to pay. Actual compensation may vary depending on geographic location, relevant experience, and other job-related factors. This range also accounts for potential growth and progression within the role. Final compensation will be determined after a successful interview process and may be discussed in more detail during later stages. Essential Duties and Responsibilities Design, implement, and support of the customer network infrastructure. Participate in the design, setup and configuration of complex L2/L3 switch infrastructure. Provide 2nd level support for the entire LAN (Local Area Network). Contribute to the ongoing development of network and security standards while adhering to best practices and procedures. Troubleshoot escalated tickets by the Technical Support Analyst and installation support team. Maintain, create and update all network documentation and topology diagrams. Configure and support multiple datacenters consisting of a Cisco Nexus LAN (L2/L3), ASR/ISR WAN, ASA firewalls, Cisco UCS Fabric Interconnects, Palo Alto firewalls, Cisco Wireless LAN Controllers and other miscellaneous network appliances. Leverage multiple network monitoring tools to analyze network traffic patterns to proactively identify performance issues and account for capacity planning. Work with multiple vendors routinely for support, procurement of new hardware, feature enhancement and design strategy when required. Responsible for managing, monitoring and maintaining a L3 private IP MPLS carrier network via BGP peering as well as a sophisticated private BGP WAN topology. Full ownership of all WAN CE routers, configurations, QoS policies and ensuring stability of the network 24/7. Support ISP Internet connectivity for our customer from multiple carriers On a rotating basis, provide weekend hour coverage to respond to network related issues occurring either before or after support hours. When requested, attends IT meetings and scheduled teleconferences. Prioritize service or project issues according to contracted SLA. Escalate service or project issues that cannot be completed within agreed service levels. Onsite work at client locations will be required as needed. Other duties and projects as assigned Competencies, Skills, and Qualifications Experience configuring and supporting Cisco ISE, EAP-TLS, certificate-based wifi authentication. Configuring and troubleshooting Firewall rules, VPNs, NAT, and content filtering. In-depth knowledge of network technologies such as VLAN, STP, LACP, MPLS, L2VPN, Routing protocols (RIP, EIGRP, BGP, and OSPF), DNS, Proxy, etc. Proven capability to handle network hardware such as Cisco routers, Ethernet switches & load Balancer, firewalls, Cisco wireless devices, DNS/DHCP (DDI), and etc. Experienced in Monitoring tools and administration of Windows Operating Systems. Engineer must possess strong technical, analytical, troubleshooting skills and recommend next appropriate actions. Demonstrated Data Center/Server Room build out experience (Power, network, Cooling, etc.) Engineer must be able to work in a fast-paced, changing environment where they need to work on numerous projects at once. A team player with strong customer-oriented attitude, interpersonal skills and works well in a multicultural workplace. Self-discipline, self-starter, professional, who can successfully bring projects to closure with minimum direction, guidance, and oversight. Excellent time management skills that support a balance of strategic and tactical activities. Display the professional qualities expected in the IT group and adopt a disciplined approach to problem solving. Able to be on standby and perform downtime work during weekends and off-hours meeting. Ability to work in a team and communicate effectively. Previous MSP experience, or experience supporting external customer base preferred. Required Experience 3-5 years of IT/network support experience. Configuring Cisco Meraki, Fortigate, and Firepower infrastructure Good understanding of VLANs, DHCP, DNS, and IP networking. Familiarity with firewall concepts and VPN fundamentals. Experience using monitoring tools such as Auvik. Bachelor’s Degree in Computer Science or similar field, or equivalent experience Perk & Benefits Insurance Coverage: Health, Dental, Vision, Life/AD&D, Short-Term Disability, Long-Term Disability, Accident, Hospital Indemnity, Critical Illness Paid Time Off (Vacation, Holidays, Birthday) 401k Retirement Plan with Company Match Flexible Spending Account, Health Savings Account Peer-to-Peer Recognition Learning and Development Pet Insurance Fun On and Off-Site Events Referral Bonus Program Employee Assistance Program