Systems Support (Occupational Health)

Occupational Health Systems Support Keep Tetra Tech’s occupational health systems running smoothly for UK colleagues, clients and portal users. Purpose and Scope of the Role T his 12-month fixed term contract role sits within the eHealth Support Team, providing first line support for all Occupational Health Systems both internal & client facing. You will manage queries through FreshService, email and phone, resolving issues or escalating internally or to software providers when required. You will support occupational health staff, internal teams, external clients and suppliers, while maintaining system data, user access, portal configuration, guidance notes and training records. The role also includes system testing, data analysis support, client demonstrations and project activity that improves service delivery, compliance and user experience. Your Impact in this Position In the short term, you will help deliver accurate support that meets SLAs and keeps services running effectively, logging all tickets. As your knowledge develops, you will contribute to system upgrades/improvements, data quality, audit and training delivery including creating and updating guidance documents. Longer term, this role offers scope to build expertise in occupational health systems, data analysis, reporting tools, project delivery and team coordination, supported by development planning and clear career pathways. Core Capabilities Customer-Focused Technical Support • Provide first line support, prioritising tickets effectively and delivering clear, professional communication to internal and external users. Systems Administration and Configuration • Maintain users, client organisations, portal access, system data and configuration changes with accuracy, confidentiality and data security within Clinical Governance guidelines. Communication and Training • Deliver user training, portal demonstrations and written guidance for colleagues, clients, software providers and prospective clients. Process, Quality and Improvement • Follow procedures, support KPI performance, test upgrades, run regular audits, identify inconsistencies and contribute to improved systems and reporting. Prioritisation and Collaboration • Manage your own workload, support team priorities and work independently or collaboratively in a changing systems environment. Skills, Qualifications and Experience You will need strong IT skills, proven administrative capability, excellent written and verbal communication, and a professional customer service approach. Experience in an IT helpdesk, occupational health systems or support desk environment would be advantageous. An understanding of data protection, confidentiality and information security is essential. Desirable experience includes eOPAS, G2, SQL, SSRS, Power BI, Data Explorers, Crystal Reports or similar tools, data analysis, system implementation, configuration and administration. Project management, prioritising team workloads and commercial awareness through prospective client support or identifying chargeable activity would be beneficial. Work Patterns and Location This is a hybrid role with 2 days per week expected in our Mansfield office. Remote working can be considered for this temporary role. 37.5 hours per week, 9:00am to 5:00pm. 12-month fixed term contract, with the possibility of extension thereafter. #LI-SY1 #LI-REMOTE #LI-HYBRID #OCCUPATIONALHEALTH