Tailor made consultant

Company Description Wendy Wu Tours is a market leader in specialist escorted travel, offering over two decades of experience in designing journeys across Asia, Europe, and South America. The company provides a wide range of group, private, solo, and tailor made tours in more than 44 countries, supported by award-winning guides and fully inclusive pricing with no hidden extras. Travelers benefit from flexible flight options from major and regional airports, as well as a dedicated visa reception team that manages visa arrangements as part of the holiday package. Highly trained consultants with extensive first-hand destination knowledge help guests at every stage, contributing to consistently high customer satisfaction. ABTA, ATOL, and IATA accreditation ensures every booking is financially secure and gives travelers peace of mind.

Role Description The Tailor Made Consultant role is a full-time hybrid position based in the London Area, United Kingdom, with some work from home flexibility. In this role, the consultant designs bespoke travel itineraries that match individual customer interests, budgets, and timelines across Wendy Wu Tours’ destinations. Day-to-day responsibilities include handling enquiries via phone, email, and online channels; providing expert destination advice; preparing detailed quotes; and converting enquiries into confirmed bookings. The consultant coordinates with internal teams and external partners to arrange flights, accommodation, tours, transfers, and visa services, ensuring all elements of the itinerary are accurate and aligned with company standards. The role also involves maintaining up-to-date product knowledge, using booking and CRM systems, following compliance and documentation processes, and delivering consistently high levels of customer service before, during, and after travel.

Qualifications

• Strong customer service and client relationship skills, with the ability to listen, understand travel needs, and provide clear, professional advice.
• Sales and negotiation abilities, including experience converting enquiries to bookings, working to targets, and promoting relevant tour products and upgrades.
• Travel industry knowledge and destination expertise, ideally with experience in escorted tours or tailor made itineraries across Asia, Europe, or South America.
• Administrative and organizational skills, including accuracy in documentation, attention to detail, and effective time management across multiple enquiries.
• Proficiency with reservation, CRM, and office software, and confidence working with digital tools and online booking platforms.
• Excellent written and verbal communication skills in English, with a clear and courteous manner in phone, email, and in-person interactions.
• Ability to work both independently and collaboratively in a hybrid environment, showing initiative, reliability, and adaptability to changing priorities.
• Previous experience in travel consultancy, tour operations, or a related customer-facing role is highly beneficial; formal travel or tourism qualifications are an advantage.