Talent Attraction Consultant - Retail & Contact Centre

Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our great people and the flexibility to balance work with life outside of it.

About the opportunity

Join a collaborative and forward-thinking Talent Attraction team that plays a critical role in connecting Australia Post with great talent. Open to candidates based in Melbourne or Brisbane, this is an exciting 12 month Fixed Term opportunity to manage recruitment across diverse business areas while partnering with leaders to shape workforce planning, improve hiring outcomes and contribute to innovative talent projects, including the team's evolving AI journey. We're particularly interested in talent professionals who bring experience recruiting within high-volume retail, contact centre or operational environments.

You’ll also

• Manage end-to-end recruitment for award-level roles, including sourcing, screening, assessment, selection and offer management.
• Partner with hiring managers, business leaders and HRBPs to understand workforce needs, provide market insights and support future workforce planning.
• Leverage your experience in high-volume retail, customer service, contact centre or operational recruitment environments to deliver quality hiring outcomes at pace.
• Develop and execute innovative sourcing strategies to attract talent for hard-to-fill, volume and campaign-based recruitment requirements.
• Act as a key point of contact for recruitment process support, managing internal recruitment escalations and ensuring requisitions progress efficiently through application tracking systems such as Avature while delivering a positive candidate and hiring manager experience.

About you

You're an experienced recruiter who loves being in the thick of the action and takes pride in delivering great hiring outcomes. You're naturally collaborative, adaptable and relationship-driven, with a hands-on approach and a willingness to roll up your sleeves wherever needed. You enjoy building connections, thinking creatively to solve talent challenges and aren't afraid to try new approaches to find great people. Whether you're partnering with leaders, attending community events, supporting recruitment campaigns or exploring new sourcing channels, you'll bring energy, curiosity and a genuine passion for helping Australia Post attract the talent that keeps our business moving.

You’ll also have

• Proven experience as a Talent Acquisition Consultant, Talent Acquisition Specialist or Recruiter within an internal TA team, RPO or agency environment.
• Strong experience recruiting for high-volume roles, ideally across retail, customer service, contact centre, logistics, operations or frontline workforces.
• A proactive and creative approach to sourcing, with the ability to think outside the box and build talent pipelines through a variety of channels and community engagement activities.
• Demonstrated experience partnering with hiring managers and business leaders, providing market insights, recruitment advice and workforce planning support.
• The confidence to represent Australia Post at career expos, recruitment events, community engagement activities and other talent attraction initiatives.
• A collaborative, team-first mindset, with the flexibility to support recruitment campaigns, projects and changing business priorities across different portfolios.

What else is in it for you?

• Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
• Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
• Opportunities for growth and development through formal programs or mentorship
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at inclusivecareers@auspost.com.au or on 03 8737 9415.