TDS Operations Analyst III

Work Location : London, United Kingdom Hours: 35 Line of Business: TD Securities Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role. Job Description: Team : Operate as an integral member of the Global Precious Metals Operations team, supporting a positive, inclusive and control-focused environment across London, Toronto and Singapore. Work closely with Front Office, Middle Office, counterparties, custodians, depositories, Technology and other Operations teams to ensure timely communication and resolution of trade, confirmation, settlement and reconciliation issues. Support global handovers and cross-location coverage, sharing clear status updates on outstanding confirmations, settlement deliverables, cash and metal breaks, depository reconciliation items and client queries. Contribute to team capability through knowledge sharing, procedure maintenance, cross-training and support for colleagues across the end-to-end Global Precious Metals process. Execute complex Global Precious Metals transactions accurately and on time, in line with approved procedures, controls, cut-offs and service level agreements. Customer : Provide timely, accurate and professional support to internal and external clients throughout the confirmation and settlement lifecycle. Build effective working relationships by responding to queries, explaining operational requirements and coordinating the resolution of confirmation, settlement, cash, metal and depository-related issues. Identify and escalate issues that may affect clients, settlement timeliness or service quality, engaging the appropriate Operations, Front Office, Middle Office, Technology, custodian or depository contact to drive resolution. Shareholder: Support the timely and accurate completion of Global Precious Metals confirmations, settlements, cash and metal movements, and post-settlement reconciliations. Review processes and controls to identify opportunities for automation, standardisation, stronger exception management and reduced operational risk. Investigate and escalate non-standard, aged or high-risk items, including unmatched confirmations, failed or delayed settlements, cash or metal breaks, SSI discrepancies and depository reconciliation differences. Prioritise daily activity against market and currency cut-offs, client commitments, global handovers and service level requirements. Role: Process and monitor Global Precious Metals trades through the confirmation, settlement and reconciliation lifecycle, including gold, silver, platinum, palladium and other supported precious metals products. Review trade economics and settlement details in Murex SaaS, investigate discrepancies and coordinate corrections with Front Office, Middle Office, counterparties and Technology. Prepare, issue, match and follow up standard and bespoke confirmations, including management of outstanding paper confirmations, unmatched SWIFT messages, affirmations and client chasers. Process and monitor cash and metal settlements, including netting, payment and receipt instructions, physical metal instructions, depository movements and same-day deliverables, ensuring relevant cut-offs and controls are met. Complete daily cash, metal inventory and depository reconciliations using approved platforms, investigate breaks, retain appropriate evidence and escalate aged or material exceptions promptly. Perform maker-checker and release controls accurately, validating settlement instructions, counterparties, amounts, value dates and other key trade details before confirmation or release. Maintain clear London, Toronto and Singapore handovers, providing complete status updates on pending confirmations, settlements, reconciliation breaks, client queries and operational risks. Respond to queries from clients, counterparties, custodians, depositories and internal stakeholders, taking ownership through to resolution and escalating where required. Produce and support management information, key risk indicators and control reporting covering confirmation queues, settlement status, reconciliation exceptions, aged items and service performance. Contribute to procedure updates, cross-training, testing, new product readiness, system changes and automation initiatives that improve scalability, control effectiveness and client experience. Who We Are TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs. Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.