Team Lead

Job Description Team Lead Kuala Lumpur, Federal Territory of Kuala Lumpur Job Summary Name of the role: Distributor Engineer Assistant Purpose of the role: Drive efficient distributor onboarding by supporting order fulfillment, technical readiness, and certification tracking, ensuring consistency, reducing delays, and improving partner experience. Designation: Distributor Engineer Assistant Work Location: Malaysia Work model: Remote Key Responsibilities Scope of Work: • Support equipment order submission and coordination o Assist in Bill of Materials creation for order fulfillment o Guide distributors on software and hardware product catalog • Track distributor certification progress to ensure compliance o Ensure distributor understands certification roadmap and timeline o Provide structured weekly status reporting to stakeholders • Provide remote support for demo environment setup and readiness o Perform remote diagnostics and basic network troubleshooting leveraging standardized technical documentation o Coordinate timely escalation and resolution across teams • Explain or refresh any knowledge gap using existing training materials o Coordinate with Distributor technical counterparts to ensure alignment o Utilize existing documentation to clarify HPE/Juniper solution functionalities Must have: • Strong networking fundamentals (routing & switching, IP addressing, subnetting, device configuration, static/dynamic routing) • High attention to detail ensuring accuracy and quality of deliverables • Clear and professional communication (written & verbal) • Experience working in cross-functional/global environments • Technical academic background Skill Requirements Good to have: • Industry-recognized networking certifications (JNCIA-Junos, HPE Aruba ACA, CompTIA Network+, CCNA) • Foundational understanding of network security (TLS, certificates, encryption) • Familiarity with Juniper and HPE networking platforms and solutions Behavioral competencies: • Ownership mindset (takes accountability for tracking and follow-ups) • Proactive problem identification and escalation • Ability to operate in fast-paced environments • Strong collaboration across geographies and cultures Expected results: • Drive 100% completion of technical certification plans for assigned distributors within 3 months • Ensure successful demo environment setup for 100% of assigned distributors within 6 months What This Role Is NOT • Own account relationship • Not development of automation solutions Other Requirements null Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.