Team Lead Content Moderation and Authentication

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK ! The Authenticity/Content Moderation Team Lead role will be responsible for helping stand up and oversee two local functions: Content Moderation and Content Authentication. You will be responsible for ensuring your team is delivering high value content moderation and authentication that consumers can trust, while meeting all operational metrics and time-sensitive client commitments. You will manage a team of 6 compromised of content moderators who code user generated content and a team of authenticity agents who monitor user generated content for fraudulent activity. A background in moderation, fraud detection, and shift management is strongly preferred. Point of contact between content moderators, authenticity agents and these same teams and their managers in the U.S. Deliver on standardized performance metrics. Recruit, hire, and train new staff for your teams. Maintain training materials and train your teams on all updates and changes, as well as all policies, processes, and procedures. Coach new hires and tenured teammates on queue skills and best practices. Demonstrate self-sufficiency in managing performance in a queue environment. Provide support as needed for ad hoc projects/requests. Mentor and coach teammates on daily tasks to help them succeed in meeting and exceeding performance metrics, while maintaining compliance and promoting team engagement. Possess desire and demeanor to coach, collaborate and interact with others daily to help in their success. Command strong verbal and written professional communication skills, with the ability to provide constructive feedback. Proven experience actioning feedback in a positive and professional manner. Ability to self-manage multiple tasks and priorities to completion, using positive collaboration, leadership skills, and effective communication. Promote team engagement by championing BV’s core values in daily interactions, participating in celebrations within the team, and joining in on team building activities. Requirements: 5+ years of experience working in moderation and/or fraud detection 1 – 2 years experience in a management role Experience working in Content Management Systems Strong aptitude to identify trends, analyze data. Excel at actively engaging with team members in multiple locales. Proficient in English including modern slang Proficient with Office applications (Word, Excel, and Outlook), online communication tools (Slack and Teams), and forums, and web applications. Bachelor’s degree or equivalent international credential Ability to work in Bengaluru office 3 days a week - day shift #LI-HYBRID #LI-NS1 Why join Bazaarvoice? Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Discover Life at Bazaarvoice Want to see our culture in action? Explore our channels to see the bigger picture and meet the teams behind the tech: Global perspective : Head over to our global Linkedin Life P age , Life at Bazaarvoice to see what makes us tick worldwide. Regional Teams: Visit our APAC Life Page to see what life is like in our local offices. Want an inside look at Bazaarvoice India ? > Follow our journey and check out our team reviews on AmbitionBox Commitment to diversity and inclusion B azaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers. Please note that a standard background verification (BGV) forms part of our selection process. This will be conducted with your consent and will strictly focus on information relevant to the role.