Team Lead, Delinquent Customers

We’re looking for a Team Lead to manage our delinquent customer operations and improve debt recovery performance. This is not a customer-facing collections role . Your focus will be on managing the team, workflows, systems and KPIs behind the collections process. Responsibilities · Manage the delinquency team: assign tasks, monitor execution and ensure KPIs are met. · Own and improve collections KPIs and recovery performance. · Manage collections workflows in our CRM and ERP, including statuses, triggers, automated sequences and task routing. · Regularly review overdue accounts and prioritize recovery efforts. · Identify process gaps and propose improvements to our collections system and workflows. · Work with Operations, Customer Support and Development teams to implement improvements. · Coordinate escalations to third-party agencies or law enforcement when needed. · Report results, risks and improvement initiatives to senior management. · 3+ years of experience in operations, customer support, collections or a related field. · 2+ years of team management or supervisory experience. · Experience in collections, debt recovery, or working with delinquent customers is a strong advantage. · Strong ownership and ability to manage performance through KPIs. · Comfortable working with CRM/ERP systems and operational processes. · Fluent English (C1+). Russian is a plus. · Availability during US Eastern Time business hours. What We Offer · Opportunity to join New York’s largest e-bike rental company , a fast-growing startup that has raised $20M+ in funding . · Direct work with the company’s founders and significant ownership over an important business function. · Opportunity to learn AI tools, automation and vibe coding — previous experience is not required. · Company-funded courses in vibe coding, AI tools, automation and other relevant technical skills. · Fully remote, full-time role (40 hours/week). · Base salary $3000 + performance bonus.