Team Lead Quality Programs

Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third. The Vinted Group is made up of three business units that support this mission: Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life. Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces. Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members. Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Information about the position As a Team Lead quality Programs, you will lead a team responsible for driving quality across our Member Support organisation. You will combine people leadership, data analysis, and quality expertise to ensure our teams consistently deliver high level quality excellence. You will drive the quality strategy set by management, monitor team performance, and use data and insights to identify risks and opportunities for improvement. Working closely with internal stakeholders and partners, you will guide complex problem solving, support change, and ensure quality priorities are aligned with broader business goals and Vinted’s quality objectives. In this position, you’ll Drive the company's quality strategy for your team, ensuring priorities and initiatives are aligned with broader business goals and Vinted’s quality objectives Lead, develop, and support your team by setting clear expectations, providing regular feedback, and creating opportunities for growth and development Monitor team quality and productivity performance, identify risks and areas for improvement, and ensure appropriate actions are taken to improve outcomes Conduct advanced analysis of decision quality data to identify deeper insights and continuously improve quality measurements across different teams Develop, adapt, and improve quality measurement approaches to meet the needs of different teams and business areas Build and maintain strong relationships with key stakeholders, communicating quality insights, risks, and priorities and influencing decisions that improve quality across teams and processes Provide direction on complex or high impact issues, ensuring appropriate investigation, root-cause analysis, and sustainable resolution while supporting the team in developing effective solutions Support management with timely and accurate resource insights and requirements to enable effective team planning and ensure sufficient capacity to consistently deliver high-quality services Ensure performance, risks, and improvement initiatives are appropriately monitored, documented, and communicated to relevant stakeholders Lead the team through changes to processes, standards, and ways of working, ensuring effective adoption while maintaining engagement Make informed decisions in ambiguous situations, balancing business needs, risks, and available resources Look for more efficient ways of working, generate new ideas, and initiate change to continuously improve quality and team performance About you Proven experience in a quality assurance, customer support, or related environment, with experience leading or developing a team Strong understanding of quality principles, utilising data analysis to identify trends and drive actionable, long-term solutions Proven ability to lead and motivate teams, setting clear priorities, managing performance, and fostering a culture of continuous improvement Excellent decision making skills in ambiguous environments, balancing business need, risk and resources in an effective manner Strong stakeholder management and communication skills, with the ability to influence cross-functional decisions and present insights clearly A proactive approach to challenging existing processes and leading teams effectively through change Fluent in English (C1 level) Work perks The opportunity to benefit from our share options programme 25 working days of holiday Access to all the tools & tech needed for work Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture Private health insurance Confidential Employee Assistance Program (EAP) for you and your family Frequent team-building events A personal monthly budget for shopping on Vinted A dog-friendly office In Vilnius office: gym & in-house meals at friendly prices In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast Working at Vinted Workation policy Better balance holidays with workdays by working remotely! Up to 90 days per year in the EU, of these, 21 days can be spent globally. For non-EU citizens, it's 21 days worldwide. This can be combined with time off for vacation or personal time. Individual learning budget Each year, you’ll be given a learning budget (starting at €3,000), and a total of up to 10 working days over a 2-year period to support your personal and professional development. Hybrid work Our hybrid model, with 2 recommended office days a week, gives you and your team the flexibility to decide if and when you want to work from home, and when to catch up in person. Equal opportunity We welcome applications from everybody, regardless of your background, identity, or life experiences. Job openings come with guides, not checklists. If you’re excited about a role, but don’t identify with every point in the ‘About you’ section, apply anyway – you might still be the perfect match! The gross monthly salary range for this position is: €2.550 — €3.450 EUR