Teams Contact Center Administrator

🚀 We're Hiring: Teams Contact Center Administrator

📍 Location: Remote – Mexico

🕒 Schedule: Monday – Friday | 9:00 AM – 6:00 PM (U.S. Central Time)

🌟 About the Role

We're looking for an experienced Contact Center Administrator to lead the deployment, configuration, and ongoing administration of cloud-based contact center platforms. In this role, you'll design and manage IVRs, call queues, routing logic, and integrations while partnering closely with business stakeholders, engineering teams, and end users to deliver reliable and scalable voice solutions.

If you have hands-on experience with modern contact center platforms and enjoy solving complex telephony challenges, we'd love to hear from you.

🔧 Key Responsibilities

• ☎️ Deploy, configure, and administer cloud-based contact center platforms.
• 🔀 Design and maintain IVRs, Auto Attendants, call queues, DTMF menus, and routing logic.
• 📞 Configure resource accounts, DIDs, phone numbers, and call routing policies.
• 🧩 Gather business requirements and translate them into technical contact center solutions.
• 🧪 Perform UAT, testing, troubleshooting, and defect resolution during deployments.
• 🔗 Configure and support integrations with CRM and ticketing platforms such as Salesforce and ServiceNow.
• 📈 Monitor platform health, call quality, routing, and connectivity.
• 🤝 Collaborate with business stakeholders, vendors, carriers, engineering teams, and end users.
• 📚 Maintain documentation and provide training to supervisors, agents, and users.

✅ Requirements

• 5+ years of experience deploying or administering cloud-based Contact Center or Unified Communications platforms.
• Hands-on experience building IVRs, Auto Attendants, Call Queues, Call Flows, and Routing Logic.
• Strong knowledge of VoIP, SIP, PSTN, DIDs, SBCs, and telephony concepts.
• Experience with platforms such as RingCentral, Five9, NICE CXone, Genesys Cloud, AWS Connect, Microsoft Teams Phone, Talkdesk, TCN, or Avaya.
• Experience gathering business requirements and translating them into technical solutions.
• Experience performing testing, troubleshooting, documentation, and post-go-live administration.
• Strong English communication skills.

🛠 Technical Skills

• Cloud Contact Center Platforms
• Microsoft Teams Phone / Direct Routing (preferred)
• RingCentral
• Five9
• Genesys Cloud
• NICE CXone
• AWS Connect
• Talkdesk
• Avaya
• SIP / VoIP / PSTN
• SBCs
• CRM integrations (Salesforce, ServiceNow, Dynamics)

🧠 Soft Skills

• Strong troubleshooting mindset
• Detail-oriented with excellent documentation habits
• Customer-focused
• Excellent communication skills
• Cross-functional collaboration
• Organized and proactive
• Able to translate business requirements into technical solutions

🚀 Join Us

If you're passionate about cloud contact center technologies, enterprise voice solutions, and delivering exceptional customer experiences, we'd love to hear from you!

Apply today!

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