Tech + Business

Role Description This part-time remote Tech + Business role combines technical problem-solving with business-facing responsibilities to support platform users and partners. Day-to-day tasks include providing technical support for users, troubleshooting basic system and platform issues, and documenting recurring problems to improve services. The role also involves assisting with sales-related activities such as responding to inquiries, presenting platform features, and supporting relationship management with clients and partners. In addition, the team member will help deliver training sessions or guides for users, contribute to process improvements based on collected data, and collaborate with colleagues to enhance overall user experience and business performance.

Qualifications

• Candidates should possess strong analytical skills, including the ability to interpret data, identify trends, and propose practical solutions.
• Candidates should possess clear and professional communication skills for interacting with users, partners, and internal teams in written and spoken formats.
• Candidates should possess technical support capabilities, such as troubleshooting user issues, navigating web-based platforms, and documenting incidents.
• Candidates should possess sales and customer-facing skills, including basic lead follow-up, explaining service value, and supporting relationship building.
• Candidates should possess training-related skills, such as creating simple guides or delivering remote walkthroughs to help users understand platform features.
• Familiarity with online platforms, CRM tools, or helpdesk systems is beneficial.
• Ability to work independently in a remote environment, manage part-time hours effectively, and prioritize tasks is required.
• A background in business, information technology, or related fields is an advantage, though equivalent practical experience is also valued.