Tech Lead - Cloud Technologies S 4C

Tech Lead - Cloud Technologies S Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description CLOUD OPERATIONS | AZURE · AWS · GCP Manager — Cloud Service Delivery, Process & Customer Experience Band 4C - Manager Location NCR / Bangalore / Hyderabad (hybrid) Function Cloud Operations Experience 8–12 years, incl. 3+ in cloud service delivery The role We are looking for a Manager to drive service delivery and process for our public cloud estate across Azure, AWS and GCP. You will be responsible for how cloud services are delivered, governed and experienced by the application and business teams who depend on them. This is a hands-on technical role as much as a service role. You are expected to operate at L3 — the highest technical escalation tier — in cloud infrastructure administration: the point at which issues are resolved rather than routed. On that foundation, the role adds service management, process improvement and stakeholder engagement, working closely with cloud engineering, network, identity, security and solution teams. On-premise compute, backup and storage sit with a separate team. Key responsibilities Cloud infrastructure administration (L3) · Highest-tier escalation — act as the L3 escalation point for cloud infrastructure issues: complex troubleshooting, root-cause analysis and permanent fix, engaging hyperscaler support only where genuinely required. · Core platform administration — hands-on administration across Azure and AWS — compute and virtual machine lifecycle, virtual networks, subnets, security groups and load balancers, storage accounts and object storage, snapshots and cloud-native recovery. · Automation and infrastructure-as-code — Terraform, ARM/Bicep or CloudFormation, with PowerShell or Python scripting, to automate administration tasks rather than repeat them. · Capacity, performance and cost — quota and service-limit management, rightsizing, performance troubleshooting, and removal of idle or orphaned resources. Cloud process and service delivery · Process improvement — document and improve the flow for each cloud service — provisioning, change, access, patching, cost approval, decommission — working towards a simpler, more standardised and more proactive version of it. · Cross-functional coordination — map the actors across cloud, network, identity, solution and security teams and keep each handoff clear and accountable, whether between people, between people and automation, or between automated steps. · Service management — run incident, problem, change and request practice for the cloud estate, with clean governance and reliable follow-through. · Self-service and automation — support the shift from request-driven to policy-driven: guardrailed provisioning, drift detection and automated remediation, in partnership with engineering. · Onboarding — help move new clients and workloads towards a blueprint-driven, low-touch onboarding model, with sign-off on the configuration itself. Customer and stakeholder experience · Experience measures — track and improve request-to-running time, clarity of communication around change, and the effort a team spends to get something done. · Stakeholder engagement — run regular feedback loops with application and business stakeholders and turn what you hear into specific improvement actions with named owners. · Change communication — keep the right stakeholders informed ahead of cloud change activity, with impact, timing and fallback stated up front. · Cost transparency — help make cloud spend understandable to the people accountable for it — showback, anomaly alerts and practical recommendations. Reporting and improvement · Process-aligned reporting — build and maintain reporting mapped to the process flow, showing performance at each stage, handoff health and the level of automation achieved. · Management view — a focused set of metrics per service, with drill-down beneath, published on a reliable cadence. · Continuous improvement — identify improvement opportunities, pilot them, measure the result and scale what works. What you must bring Technical (L3 cloud infrastructure administration) · Demonstrable L3-level cloud infrastructure administration on Azure and AWS (GCP an advantage) — you are where issues stop, not where they are routed. This is a hands-on technical requirement. · Deep administration experience across cloud compute, networking, storage, identity and access, backup and recovery — configuring and troubleshooting, not only overseeing. · Cloud monitoring and diagnostics — Azure Monitor / Log Analytics (KQL), CloudWatch or equivalent — and the ability to lead a root-cause investigation to a defensible conclusion. · Practical infrastructure-as-code and scripting used in day-to-day administration: Terraform or ARM/Bicep, plus PowerShell or Python. · Working exposure to Kubernetes (AKS/EKS) and common PaaS services. Service, process and stakeholder · 8–12 years in IT infrastructure or managed services, including 3+ years in cloud service delivery or service management. · Hands-on experience improving an operational process, with before-and-after measures you can explain. · Solid ITSM practice — incident, problem, change, request and configuration management — applied in a cloud or infrastructure environment. · Experience owning stakeholder relationships and service reviews, including handling escalations. · Comfort working with automation and AI-assisted tooling as part of the operating flow. · Clear written and verbal communication — able to present a service review confidently to senior stakeholders. · Some experience leading or coordinating a small team or workstream. Nice to have · Azure Administrator Associate (AZ-104) or AWS SysOps Administrator; architect-level certification an advantage; ITIL v4; FinOps Certified Practitioner; Lean Six Sigma Green Belt. · Exposure to AI or agentic automation within a live cloud support process. · Experience in a multi-client or managed-services environment. Qualifications Bachelors - Cloud Computing, Bachelors - Computer Science, Bachelors - Information Technology, Bachelors - Network Engineering, Masters - Computer Science Certifications AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS) Required Skills Agile Methodology, Client Relations, Cloud Computing, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Information Technology (IT) Infrastructure, IT Service Management (ITSM), People Leadership, Personal Effectiveness, Risk Management, Storytelling Language English (Required) Language Proficiency - Advanced - C1 Additional Job Location - Job Type Regular Master Skill List - Cloud Technologies S Remote Type - Hybrid Work Shift - Day Job (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.