Tech Operations Specialist

Who is HelloKindred? HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid. Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands. Employment Type: Permanent Work Set Up: Remote (Work from home with occasional in-person collaboration) Our client, a fast-growing technology and systems consultancy that helps businesses streamline their operations through smart system configuration, automation, and integration, is looking for a Tech Operations Specialist to support system operations, data workflows, and integrations across client environments. This role sits at the centre of operations, ensuring client systems run smoothly, senior technical teams remain unblocked, and external partners stay aligned. The ideal candidate brings hands-on technical experience, a strong interest in APIs and data workflows, and the ability to operate in a fast-paced, evolving environment while supporting both internal teams and external stakeholders. What you will do: Serve as the first point of contact for workflow failures and technical support queries. Monitor data flow logs, workflow reports, and support boards daily. Troubleshoot and resolve known technical issues using documented SOPs. Escalate complex issues to senior technical team members where required. Coordinate with external Developers and technology partners on active integration projects. Track project progress, follow up on outstanding items, and flag blockers. Create and maintain SOPs, technical documentation, and internal knowledge resources. Review API documentation, map data fields, and assist with technical investigations. Support internal integration and automation projects. Assist with maintaining and improving internal tools and workflows. Minimum 2 years’ hands-on technical experience in a professional environment. Solid understanding of APIs, webhooks, and systems integrations. Ability to read and interpret API documentation and data outputs. Experience with workflow or integration platforms such as HubSpot, Asana, or similar tools. Strong troubleshooting and problem-solving skills. Excellent organisational and coordination abilities. Comfortable working independently and managing multiple moving parts. Experience using AI tools as part of daily workflows. Working understanding of CRM systems and data flows. Based in Cape Town or surrounding areas with availability for occasional in-person meetings. Exposure to hospitality, reservation, or travel systems. Experience with API testing and data mapping tools. Understanding of workflow automation and integration best practices. Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship. HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements. We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted. HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.