Tech Support Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a Tech Support Analyst to join the Change Healthcare Radiology Support Team in Ireland. This role is responsible for providing technical support for Change Healthcare's Radiology PACS solutions, which are used by healthcare providers across Ireland, the UK, and France.

As part of a global Tier 1 support team, you will play a critical role in ensuring customers receive timely and effective technical assistance while maintaining high service standards. This is an excellent opportunity for an IT professional who enjoys troubleshooting complex technical issues, delivering exceptional customer service, and working in a fast-paced healthcare technology environment.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities

• Provide remote technical support for Change Healthcare Radiology PACS solutions
• Respond promptly to inbound customer support calls
• Manage and resolve cases submitted through the customer support portal
• Troubleshoot application, system, and connectivity issues
• Monitor system alerts and take appropriate action when required
• Accurately document support activities and maintain case records
• Create, update, and contribute to internal and customer-facing knowledge base articles
• Collaborate with internal teams and engage escalation resources when necessary
• Deliver excellent customer service while meeting established SLAs and response targets
• Participate in an on-call Rota (currently one week every eight weeks)
  
  

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent relevant experience
• Proven hands-on experience with SQL databases
• Demonstrated understanding of ITIL processes
• Proven experience supporting Windows Desktop and Windows Server operating systems
• Demonstrated solid understanding of network infrastructure and TCP/IP concepts
• Proven hands-on experience with Microsoft Active Directory, DNS, and DHCP
• Proven experience providing remote application or technical support
• Demonstrated solid analytical and problem-solving skills
• Demonstrated solid verbal and written communication skills
• Proven customer service and stakeholder management skills
• Proven ability to work independently and effectively in a remote support environment
• Proven ability to remain calm and perform effectively under pressure
• Demonstrated solid organizational, multitasking, and prioritization skills
• Proven ability to work proactively and effectively as a collaborative team member
  
  

Preferred Qualifications

• Demonstrated familiarity with DICOM, HL7, PACS, or other healthcare IT systems and standards
• Proven experience supporting healthcare technology or medical imaging applications
  
  

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2026 Optum Services (Ireland) Limited. All rights reserved.

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