Tech Support Engineer L2

About FunnelFox FunnelFox is a no-code platform that helps app developers grow revenue through web2app funnels. Launched two years ago as Adapty’s new project, it’s already showing impressive growth. Marketers and product managers can build, launch, and optimize funnels in hours instead of months, all without writing a single line of code. The Role We’re looking for a strong Technical Support Specialist to join our growing team. You'll help customers onboard successfully, solve technical challenges, and play a key role in shaping how our Support function scales over time. Working Schedule This role follows a non-standard working schedule designed to provide extended coverage for our customers. Your regular working day starts at 11:00 CET. On certain pre-planned days, based on team coverage needs, your schedule may shift 2 hours later, meaning you'll work from 13:00 CET instead. We always communicate these schedule adjustments in advance, and this flexibility is an essential requirement for the role. In this role, you will Provide customer support and meet SLA goals by promptly addressing inquiries. Provide fast, personalized initial responses for technical investigations. Escalate advanced technical issues to developers and provide detailed reports upon escalation. Update product documentation in cooperation with the team. Communicate daily with the team and share the latest updates. Build relationships and trust-stay friends with our customers and make them love FunnelFox. You will be a great fit if You have a proven background: 1+ year in 2nd line technical support in B2B companies. You’re a pleasant and patient communicator, tolerant of different people, and you enjoy communication. You have excellent English (B2+): your writing is as strong as your speaking skills. You have basic SQL knowledge and can work with server logs. You’re familiar with Kibana (ELK Search) and REST APIs. You have basic front-end development skills. What you may expect from working with us Flexible remote work: Work from anywhere with a schedule that fits your life. Our core team operates in Europe, and we welcome candidates worldwide using Deel.com . High ownership and real impact: Engineers actively influence product and technical decisions, not just implementation details. Fast-moving startup environment: We value speed, autonomy, and practical problem-solving over rigid corporate processes. Direct communication: We keep things simple and transparent, ensuring you focus on what matters most — getting things done. Professional Support: We provide a monthly budget that you can allocate based on your personal and professional priorities — including language learning, professional development, mental health support, sports, or health insurance.