Tech Support Specialist French Speaking

Tech Support Specialist French Speaking A highly rewarding role that goes beyond traditional tech support and troubleshooting roles that contributes to a safer world. Now MSAB offers a position in a highly rewarding role that goes beyond traditional tech support and troubleshooting roles to our HQ in Stockholm. The result helps to contribute to a safer world. An inspiring “Why”! The job Working as Tech Support Specialist you will provide 1st and 2nd level support to French speaking customers globally. Your customers will be for example police/law enforcement, government agencies and forensic laboratories. Your responsibility includes solving technical support issues primarily for mobile devices (iOS and Android), troubleshooting installation and import issues, ensuring successful data extraction as well as decoding and analysis. You will do this in close collaboration with internal teams in our HQ and across French speaking regions and markets to ensure high-quality service delivery. Customer education is an integral part of the role and we look forward to hearing you tell us about your ability to effectively communicate with customers on various levels of technical expertise. We believe you have done this previously in a similar position as described above or in a cyber security company. Motivation and commitment are essential, you are curious by nature, known to take ownership for your tasks and never give up until you find a solution. There is a lot more to talk about such as our collaborative and supportive culture, our constantly evolving technology as well as how we contribute to a safer world. But we save that for the interview. Apply now to take this opportunity to contribute to a safer world. For more information about MSAB: About us - MSAB What we can offer Create a safer world with us! As one of the world’s leading digital forensics companies, MSAB leads the way in pioneering advancements that contribute to making our world safer. Your work at MSAB will bridge the gap between technology and justice. You will be inspired to go beyond your comfort zone, and you will deal with challenging and meaningful projects. When you join us, you become part of a global team that aspires to create a safer digital future, one breakthrough at a time. We can offer you an exciting work environment, where we value being innovative, acting ethically and delivering results in everything we do while our customers' needs are at the center. We are proud to be a fast-growing international company with more than 20+ nationalities and we work with things that really make a difference. Every day at MSAB is an opportunity to redefine the future of digital forensics. Are you up for the challenge? Department Operations Role Technical Support Locations Stockholm, Sweden Remote status Hybrid About MSAB MSAB is a world leader in forensic technology for extracting and analyzing data from mobile devices. The MSAB vision is to empower every investigation with digital forensic solutions for a safer world. MSAB deliver high quality digital forensic solutions to extract, review, analyze and manage data and are a trusted partner to Law Enforcement, Defense Forces, Government Agencies and Forensic Laboratories in democratic countries throughout the world enabling them to investigate crime, gather intelligence, investigate fraud and fight corruption. Our values encompass being an ethics-driven company focused on innovation and results.