Tech Support Supervisor

Company Overview Herrell & Fisk Capital, Inc is a dynamic server hosting business that prides itself on providing exceptional service and innovative solutions to our clients. We are committed to fostering a supportive and collaborative work environment that encourages growth and excellence. Job Title Tech Support Supervisor Job Location United States Job Description We are seeking a dedicated Customer Service Supervisor to lead our team of Customer Service Representatives. This role involves ensuring that our team is well-trained, efficient, and capable of handling our clients' needs with the utmost professionalism. You will be responsible for overseeing the day-to-day operations of the customer service department, monitoring performance, and implementing strategies to improve quality and service delivery. Responsibilities Lead and supervise a team of Support Technicians. Ensure the team is fully trained and knowledgeable about our products and services. Monitor team performance and provide feedback for improvement. Handle complex customer service issues and escalations. Develop and implement customer service policies and procedures. Collaborate with other departments to ensure a seamless customer experience. Qualifications Proven experience as a team lead or supervisor in a customer service setting. Strong understanding of customer service best practices and industry standards. Excellent communication and interpersonal skills. Ability to train and motivate team members. Problem-solving skills and the ability to handle difficult situations. Experience 0-5 years of experience in a customer service role, with a preference for those who have experience in a supervisory position.