Technical Account Manager

Technical Account Manager About Holafly At Holafly, we’re transforming the way travellers stay connected around the world through eSIM technology. Since 2018, we’ve helped millions of travellers access mobile data seamlessly across 200+ destinations, becoming one of the fastest-growing companies in the travel connectivity space. We are a global, fast-paced, and ambitious company with a team passionate about travel, technology, and innovation. About the Position As our Technical Account Manager, you will act as the crucial bridge between strategic business partners and our engineering engine, driving seamless integration and long-term tech alignment. By owning end-to-end partner implementations, you directly accelerate global revenue growth and ensure exceptional connectivity experiences for millions of travellers. Key Responsibilities Lead technical onboarding: Architect seamless API integrations and custom technical setups to accelerate partner go-to-market timelines. Drive partner retention: Act as the primary technical advisor, proactively resolving architectural bottlenecks and maintaining high integration health. Scale account infrastructure: Build repeatable implementation workflows and documentation to support exponential B2B account expansion. Collaborate across engineering: Partner with Product and Engineering teams to advocate for high-impact partner feature requests. Optimize system performance: Monitor integration metrics and conduct proactive health checks to guarantee reliable, high-performance connectivity. Qualifications Proven track record as a Technical Account Manager, Solutions Engineer, or Technical Implementation Specialist in SaaS or B2B tech. Strong API expertise: Practical experience with RESTful APIs, webhooks, and troubleshooting complex integration workflows. Partner-first mindset: Demonstrated ability to translate complex technical concepts into clear solutions for commercial stakeholders. Data-driven problem solver: Skilled at leveraging analytical tools to diagnose technical issues and drive performance gains. Nice to Have Prior experience in the eSIM, telecommunications, or travel technology industries. Familiarity with developer documentation tools, Postman, and basic SQL. Benefits & Perks 100% remote flexibility: Work from anywhere with trust-based schedules that prioritize work-life balance. Competitive salary package aligned with global market standards. Free eSIM data allowances for all your worldwide travels. Dedicated learning budget to foster your personal and professional growth. Inclusive culture celebrating diversity, wellness, and continuous collaboration. Department B2B & Partnerships Locations EMEA, Europe Remote status Fully Remote Employment type Full-time About Holafly During a trip to Thailand, Pedro and Lidia, the founders of Holafly, experienced the frustration of not having an internet connection. Inspired by their own experiences, they came up with a simple but brilliant idea: why not allow travellers to buy data plans for any destination from their home country? Our passion for providing easy and convenient connectivity to travellers around the world drives everything we do. We love our work and we do it with pride. Stay connected wherever you go.