Technical Account Manager (crypto)

About the Role We are looking for an experienced Technical Account Manager to support and manage Payment Gateway merchants. The ideal candidate has a strong background in B2B crypto, excellent communication skills in English and Russian, and the ability to work closely with merchants, product, tech, and compliance teams. Responsibilities: Manage day-to-day communication with existing merchants. Act as the primary technical point of contact during integration, onboarding and post-launch support. Coordinate with internal teams (Tech, Compliance, Finance, Product) to resolve merchant issues and ensure smooth operations. Assist merchants with API integrations, payment flows, wallet setup, and troubleshooting. Monitor client activity, identify issues proactively, and escalate when needed. Maintain accurate documentation, integration notes, and CRM updates. Provide clear explanations of payment flows, settlement logic, blockchain specifics, and operational processes. Obligatory: 2+ years of B2B experience in crypto in supporting merchants. Strong English and Russian (both written and spoken). Solid understanding of payment flows, deposits/withdrawals, KYC/KYB, compliance requirements. Experience working with APIs, webhooks, dashboards, or integrations (not a developer role, but technical literacy is required). Ability to work with merchant support tools (CRM, Slack/Telegram chats, ticketing systems, Salesforce, Jira/Confluence). Strong communication, problem-solving, and prioritization skills. Ability to work independently and take full ownership of merchant success. Preferably: Experience in crypto payments or blockchain networks (TRON, ETH, BTC). Understanding of conversion flows, crypto/fiat rates, and operational risk. Experience working with high-risk industries (iGaming, Forex).