Technical Account Manager (m/f/d) – Enterprise Customer Success

Technical Account Manager (m/f/d) – Enterprise Customer Success We are seeking a Senior Technical Account Manager (TAM) to ensure the technical success of strategic enterprise customers in complex digital environments. In this role, you will act as the primary technical advisor, enabling customers to successfully adopt, integrate, and scale enterprise digital platforms. You will work closely with both technical and business stakeholders to ensure platform stability, mitigate risks, and drive long-term value realization. This is a highly strategic, customer-facing position requiring strong technical expertise, excellent stakeholder management, and the ability to operate effectively in complex, matrixed enterprise environments. Location: Munich or Hamburg, Germany Start Date: 03 August 2026 Contract: Fixed-term (12 months) Working Hours: 38 hours per week Travel: Approximately 15-20% What You Will Do: Act as the primary technical point of contact for strategic enterprise customers. Define and execute technical success plans and service delivery strategies. Identify, assess, and mitigate technical, architectural, and operational risks. Lead governance, alignment, and communication across customer and internal stakeholders. Conduct regular executive-level service reviews and performance discussions. Collaborate with internal teams including Engineering, Product, Support, Consulting, and Managed Services. Support complex, multi-stream delivery environments within a matrix organization. Provide architectural guidance for large-scale enterprise platform implementations. Drive adoption, scalability, performance, and operational excellence of customer solutions. Gather customer insights and feed them into internal improvement and product cycles. Ensure alignment between technical execution and business outcomes across engagements. What You Bring: Bachelor’s degree in a technical or related field, or equivalent practical experience. Several years of experience in a senior customer-facing technical role (e.g., Technical Account Manager, Solution Architect, Customer Success, Technical Consulting). Strong background in enterprise software, SaaS, or complex digital platform environments. Experience working with large-scale, distributed technology ecosystems. Proven ability to engage and influence executive stakeholders (VP and C-level). Excellent communication, presentation, and facilitation skills. Strong analytical and problem-solving skills in complex environments. Ability to operate effectively in highly matrixed organizations. Experience with digital platforms involving analytics, content, data, or marketing technologies is a plus. Strong understanding of system integration, scalability, and architecture principles. What We Offer: A strategic, high-impact role in a global enterprise environment. Close collaboration with senior technical and business stakeholders. Exposure to complex digital platform ecosystems and large-scale architectures. Strong cross-functional cooperation across global expert teams. An international, dynamic, and innovation-driven working environment. Opportunity to influence technical strategy and customer success outcomes. Department Management & Operations Locations Germany Remote status Hybrid About Infotree Global Solutions At Infotree, meeting your career needs is a top priority. Client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery. We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles which has resulted in that we have placed many employees in positions that have grown into lifelong careers. We have a team of dedicated recruiters and consultant care representatives that are committed to your success and well-being. Check out our open roles to get started. Infotree Poland Sp. z o.o. is part of Infotree Global Solutions. Agency number: 15970. Founded in 2002 Co-workers More than 5000